Experienced Healthcare Customer Service Representative – Remote USA – Delivering Exceptional Patient Experiences and Igniting Your Career with arenaflex
Welcome to arenaflex: Where Compassion Meets Innovation Imagine being part of a dynamic team that is revolutionizing the way healthcare customer service is delivered. At arenaflex, we are passionate about bringing humanity to business, and we are seeking a talented and empathetic Healthcare Customer Service Representative to join our remote team in the USA. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our customers, providing exceptional support and guidance to those who need it most. About Our Remote Work-From-Home Team Our arenaflex work-from-home team is comprised of dedicated and compassionate individuals who are committed to delivering outstanding customer experiences. We have a presence in 40 preferred residency states, although we are currently not hiring from AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our Culture and Values At arenaflex, we pride ourselves on our amazing company culture, which is built on a foundation of respect, empathy, and inclusivity. Our Great Place to Work certification in the United States is a testament to our commitment to creating a positive and supportive work environment. We believe that our employees are our greatest asset, and we strive to provide opportunities for growth, development, and recognition. What You’ll Be Doing As a Healthcare Customer Service Representative, you will be the face of our organization, providing exceptional support and guidance to our customers. Your passion for helping others, combined with your strong product and brand knowledge, will enable you to recommend upgrades to health plans, conduct research, and provide answers to customer inquiries. You will also assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information, and resolving issues with compassion and empathy. A Typical Day Bring your passion and strong product and brand knowledge to recommend upgrades to health plans Conduct research and make outbound calls to provide answers to customer inquiries regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information What You Bring to the Role To be successful in this role, you will need to possess the following qualifications and skills: 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy High school diploma or equivalent Computer experience High-speed internet (> 15 mbps) A USB wired headset (although you may be able to use your existing headset, except for Bluetooth headsets) A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in What You Can Expect At arenaflex, we are committed to supporting your career and professional development. You can expect: A supportive and inclusive culture that encourages growth and development A global team of curious lifelong learners guided by our company values A base wage range of $16 per hour plus performance bonus opportunities A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives Career Growth and Development We are committed to ensuring that you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to access to thousands of free courses to support your career growth, we are dedicated to helping you achieve your goals. Our arenaflex community is here to support you as one dynamic, global family. Work Environment and Company Culture At arenaflex, we believe that our employees are our greatest asset, and we strive to create a positive and supportive work environment that encourages growth, development, and recognition. Our company culture is built on a foundation of respect, empathy, and inclusivity, and we are committed to making sure that all our employees feel valued, belonging, and comfortable being their authentic selves at work. Compensation, Perks, and Benefits We offer a competitive compensation package, including a base wage range of $16 per hour plus performance bonus opportunities. Our benefits package is designed to support your overall well-being, with options that may include PTO, tuition reimbursement, health and wellness incentives, and more. Visit for more information. Conclusion If you are a compassionate and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our arenaflex team as a Healthcare Customer Service Representative. With our commitment to supporting your career and professional development, our inclusive culture, and our competitive compensation package, we believe that you will find a rewarding and fulfilling career with us. Apply now and take the first step towards igniting your career with arenaflex! Apply for this job