Experienced Pharmacy Technician Customer Service Representative - Remote US Opportunity for Delivering Exceptional Patient Care and Support

Introduction to arenaflex arenaflex is a pioneering force in the healthcare industry, dedicated to providing innovative solutions and exceptional patient care. As a leader in the field, we are committed to transforming the lives of our patients and customers through our cutting-edge services and products. Our mission is to deliver high-quality, patient-centric care that exceeds expectations, and we are seeking talented and compassionate individuals to join our team. If you are passionate about making a difference in the lives of others and are looking for a challenging and rewarding career opportunity, we encourage you to apply for our Pharmacy Technician Customer Service Representative position. Job Overview In this critical role, you will serve as the primary point of contact for our patients and healthcare providers, providing professional phone assistance and support through our criteria-based prior authorization process. As a Pharmacy Technician Customer Service Representative, you will be responsible for maintaining complete, timely, and accurate documentation of all approvals and denials, as well as transferring clinical questions and judgment calls to our pharmacists. This is a temporary, remote position with assigned shifts varying from 7AM-8PM CT, and training hours from 8AM-430PM CT. The duration of this position is 6-12 months, with a competitive hourly rate of $19-21.70. Key Responsibilities Respond to incoming calls from patients, providers, and other stakeholders, providing professional phone assistance and support through our prior authorization process Maintain complete, timely, and accurate documentation of all approvals and denials Transfer clinical questions and judgment calls to our pharmacists Provide exceptional customer service, ensuring that all patients and providers receive prompt, courteous, and effective support Collaborate with our pharmacists and other healthcare professionals to ensure seamless care coordination and delivery Stay up-to-date on our products, services, and policies, as well as industry developments and trends Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Minimum of 1 year of experience in a customer service position, preferably in a high-volume call center environment Experience in healthcare, social services, or a similar service position is highly desirable Verifiable High School diploma or GED is required Pharmacy Technician certification is preferred but not required at a State or National level Preferred Qualifications In addition to the essential qualifications, the following preferred qualifications will be considered an asset: Previous experience as a Pharmacy Technician or in a related field Strong knowledge of pharmaceuticals, medical terminology, and healthcare regulations Excellent communication, interpersonal, and problem-solving skills Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines Strong analytical and critical thinking skills, with the ability to make sound judgments and decisions Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong customer service skills, with the ability to provide exceptional support and care to our patients and providers Excellent communication and interpersonal skills, with the ability to effectively collaborate with our pharmacists and other healthcare professionals Strong analytical and problem-solving skills, with the ability to make sound judgments and decisions Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines Strong attention to detail, with the ability to maintain accurate and timely documentation Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Pharmacy Technician Customer Service Representative, you will have access to a range of career growth opportunities and learning benefits, including: Comprehensive training and onboarding program to ensure your success in the role Ongoing professional development and education opportunities to enhance your skills and knowledge Opportunities for advancement and career progression within the company Recognition and reward programs to recognize and reward your achievements and contributions Work Environment and Company Culture At arenaflex, we are proud of our diverse and inclusive work environment, where every employee is valued and respected. Our company culture is built on a foundation of integrity, compassion, and excellence, and we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As a Pharmacy Technician Customer Service Representative, you will be part of a dynamic and dedicated team that is passionate about delivering exceptional patient care and support. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including a hourly rate of $19-21.70, as well as a range of perks and benefits, including: Comprehensive health and wellness programs to support your physical and mental health Generous paid time off and holiday schedule to ensure a healthy work-life balance Opportunities for professional development and education to enhance your skills and knowledge Recognition and reward programs to recognize and reward your achievements and contributions Conclusion If you are a compassionate and driven individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for our Pharmacy Technician Customer Service Representative position. At arenaflex, we are committed to creating a positive and supportive work environment that fosters collaboration, innovation, and growth, and we are excited to welcome talented and dedicated individuals to our team. Apply today to join our team and make a difference in the lives of our patients and providers! Apply for this job