Experienced Healthcare Customer Service Representative – Remote USA – Delivering Exceptional Patient Experiences and Igniting Your Career with arenaflex
Welcome to arenaflex: Where Compassion Meets Innovation Imagine being part of a dynamic team that is revolutionizing the healthcare industry by providing top-notch customer service experiences. At arenaflex, we are dedicated to making a positive impact on people's lives, and we are seeking a passionate and empathetic Healthcare Customer Service Representative to join our remote team in the USA. As a remote worker, you will have the flexibility to work from the comfort of your own home, while being part of a global team that is committed to delivering exceptional patient experiences. About Our Remote Work-From-Home Team Our arenaflex work-from-home team is currently hiring from 40 preferred residency states. Please note that we are not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Our team is built on the principles of empathy, compassion, and excellence, and we are looking for individuals who share these values. Our Purpose, Team, and Company Culture At arenaflex, we pride ourselves on our purpose, team, and company culture, which have earned us a Great Place to Work certification in the United States. Our employees have spoken, and they love our amazing culture, team, and company values. We are committed to creating an inclusive and diverse work environment that respects and empowers the cultures and perspectives within our global teams. What You’ll Be Doing As a Healthcare Customer Service Representative, you will be the spark that brightens days and ignites your career. You will be responsible for providing exceptional customer service experiences to our patients, answering their questions, and resolving their issues with compassion and empathy. Your passion for helping others will shine through as you: Bring your strong product and brand knowledge to recommend upgrades to their health plans Conduct research and make outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members Assist members with logging into and understanding the functionality of their online health account, locating doctor and facility information What You Bring to the Role To be successful in this role, you will need: 6 months or more of customer service experience Integrity to follow HIPAA guidelines on maintaining patient privacy High school diploma or equivalent Computer experience High-speed internet (> 15 mbps) A USB wired headset (or a compatible headset) A smartphone or another device that runs IOS or Android (iPad, etc.) for your daily log-in What You Can Expect At arenaflex, we are committed to supporting your career and professional development. You can expect: A supportive and inclusive culture that encourages giving back to the community A global team of curious lifelong learners guided by our company values A base wage range of $16 per hour plus performance bonus opportunities A healthy benefits package based on your position, which could include PTO, tuition reimbursement, health and wellness incentives Career Growth Opportunities and Learning Benefits We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled engagement and coaching, to thousands of free courses to support your career growth, we have got you covered. Our arenaflex community is here for you as one dynamic, global family. Work Environment and Company Culture Highlights At arenaflex, we pride ourselves on our positive and inclusive work environment. You can expect: A diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams A company culture that values empathy, compassion, and excellence Opportunities to give back to the community and make a positive impact on people's lives Compensation, Perks, and Benefits We offer a competitive compensation package, including a base wage range of $16 per hour plus performance bonus opportunities. Our benefits package includes PTO, tuition reimbursement, health and wellness incentives, and more. We are committed to supporting your career and professional development, and we offer thousands of free courses to support your career growth. Conclusion If you are a passionate and empathetic individual who is looking for a career that makes a difference, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Representative at arenaflex, you will be part of a dynamic team that is committed to delivering exceptional patient experiences. Don't miss out on this opportunity to ignite your career and make a positive impact on people's lives. Apply now and join our arenaflex family! Apply for this job