Experienced Customer Service Representative – Work from Home Opportunity with arenaflex, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to arenaflex At arenaflex, we share a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. As a leader in the health care industry, arenaflex is dedicated to transforming the way health care is delivered, making it more personal, convenient, and affordable for millions of people. Our Heart At Work Behaviors Our Heart At Work Behaviors support this purpose, empowering every colleague to feel valued and recognized for the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. We want everyone who works at arenaflex to be passionate about delivering heart-driven service, making a positive impact on the lives of our plan members, and contributing to the growth and success of our organization. Job Summary We are seeking experienced Customer Service Representatives to join our Caremark Member Operations division at arenaflex. As a Customer Service Representative, you will have the opportunity to work from home, balancing your priorities in and outside of work while delivering exceptional service to our millions of plan members. You will be assisting members with their pharmacy benefit plans, taking inbound calls, and answering questions regarding prescription insurance, medication coverage, and mail order prescriptions. If you are passionate about delivering heart-driven service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity. Key Responsibilities Assist members with their pharmacy benefit plans, providing clear and concise information about their coverage and options Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific clients Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise Offer solutions to help simplify the health care experience for our plan members Learn about health care and expand your own experiences, opening doors to additional opportunities within arenaflex Essential Qualifications 1 year of experience interacting with customers (i.e., call center, retail, customer service environment, hospitality industry, military experience) Computer proficiency in Windows-based applications High School Diploma or equivalent experience preferred Preferred Qualifications Associate's degree or equivalent experience Ability to problem-solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards Ability to exhibit patience and empathy and express assurance and confidence Strong customer service skills, including courteous telephone etiquette and professionalism Strong oral, interpersonal, and communication skills At least 6 months of health care experience Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our colleagues. As a Customer Service Representative, you will have opportunities to learn and grow, both personally and professionally. Our comprehensive training program will provide you with the skills and knowledge needed to succeed in your role, and our Career Mapping guide will help you navigate your career path and achieve your goals. With opportunities for advancement from a REP I to a REP II and III, you will have the chance to take on new challenges, develop new skills, and contribute to the success of our organization. Work Environment and Company Culture At arenaflex, we value our colleagues and strive to create a work environment that is supportive, inclusive, and empowering. Our company culture is built on the principles of heart-driven service, innovation, and collaboration. We believe in recognizing and rewarding our colleagues for their contributions, providing opportunities for growth and development, and fostering a sense of community and belonging. As a Customer Service Representative, you will be part of a dynamic team that is passionate about delivering exceptional service and making a positive impact on the lives of our plan members. Compensation, Perks, and Benefits We offer a competitive compensation package, including a pay rate starting at $17.50 per hour, comprehensive benefits, and a wide range of supplemental benefits and discount programs. Our benefits package includes medical, dental, and vision insurance, as well as a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and a fully-paid term life insurance plan. We also offer numerous well-being programs, education assistance, free development courses, a store discount, and discount programs with participating partners. With paid time off, holidays, and sick time, you will have the opportunity to balance your work and personal life, pursuing your passions and interests outside of work. Conclusion If you are passionate about delivering heart-driven service, have excellent communication skills, and are comfortable working in a fast-paced environment, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Representative, you will have the chance to make a positive impact on the lives of our plan members, contribute to the growth and success of our organization, and achieve your career goals. Apply now and take the first step towards a rewarding and challenging career with arenaflex! Apply for this job