Experienced Full-Time Remote Customer Service Representative - Healthcare Support at Blithequark

Join the Blithequark Team: Deliver Exceptional Customer Experiences in Healthcare Blithequark is a leading organization dedicated to providing top-notch support to health plan members, providers, and their representatives. We are currently seeking 30 highly skilled and motivated Remote Customer Service Representatives to join our team. As a full-time, open-ended contract role, this opportunity offers a competitive salary of $17 per hour, with the potential to earn up to $17.01 per hour. If you have a passion for delivering exceptional customer experiences and have over one year of call center experience, we encourage you to apply. About Blithequark At Blithequark, we pride ourselves on being a world leader in matching great people with great companies. Our team of experienced agents works diligently to understand your employment needs and match your skills and qualifications to the right job and company. We offer a range of opportunities, from temporary to permanent, and are committed to helping you achieve your career goals. Job Summary As a Remote Customer Service Representative at Blithequark, you will play a critical role in providing support to health plan members, providers, and their representatives. You will be responsible for answering inbound inquiries, conducting outbound calls, and resolving customer complaints in a prompt, courteous, and empathetic manner. This is a fantastic opportunity to join a dynamic team and make a positive impact on the lives of our customers. Key Responsibilities: Provide exceptional customer service to health plan members, providers, and their representatives via phone, email, and other communication channels. Answer and manage inbound inquiries regarding health plan benefits and claims, eligibility, medical and other healthcare procedures, billing and payments, and other related topics. Conduct outbound and/or return calls to customers, as necessary, to resolve issues and provide information. Ask appropriate questions and listen actively to identify specific questions or issues, and provide clear and concise responses. Document relevant information in computer systems, ensuring accuracy and efficiency. Communicate and partner with customers tactfully and empathetically to resolve issues, using clear language and translating healthcare-related jargon and complex processes into simple, step-by-step instructions. Handle and process customer complaints/grievances, applying conflict management skills to de-escalate potentially stressful situations. Meet performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance. Essential Qualifications: 1 year of experience in a call center or customer service environment. High school diploma or equivalent required. Excellent communication and interpersonal skills. Ability to work in a fast-paced, high-volume environment. Strong problem-solving and analytical skills. Proficiency in Microsoft Office and computer systems. Empathy and tact in handling customer complaints and issues. Preferred Qualifications: Experience in the healthcare industry. Knowledge of healthcare-related terminology and processes. Certifications or training in customer service or conflict management. What We Offer: At Blithequark, we are committed to providing our employees with a comprehensive benefits package, including: Competitive salary: $17 per hour, with the potential to earn up to $17.01 per hour. Full-time, open-ended contract with flexible scheduling. Opportunities for career growth and professional development. Comprehensive benefits package, including health insurance, incentive and recognition programs, and 401K contribution (based on eligibility). Supportive and dynamic work environment with a team of experienced professionals. Work Environment and Culture: At Blithequark, we pride ourselves on being an equal opportunity employer, welcoming people of all abilities and backgrounds. We are committed to ensuring that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us at [email protected] . Our remote work environment allows you to work from the comfort of your own home, with flexible scheduling to accommodate your needs. We offer a range of tools and resources to support your success, including comprehensive training and ongoing coaching. How to Apply: If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter to [email protected] with the word "GALAXY" in the subject line. Don't miss this opportunity to join the Blithequark team and make a positive impact on the lives of our customers. Apply today and take the first step towards a rewarding and challenging career in customer service! Apply for this job