Experienced Full-Time Customer Service Representative III - Healthcare Technology Support Role with blithequark

Join the blithequark Team as a Customer Service Representative III blithequark is seeking a highly skilled and tech-savvy Customer Service Representative III to join our team, supporting a leading Healthcare technology organization. As a Customer Service Representative III, you will play a critical role in providing exceptional support to patients and customers, ensuring seamless scheduling and delivery of heart scan services at home. This is a unique opportunity to work with a renowned Healthcare technology company, leveraging your expertise to drive customer satisfaction and process improvements. About blithequark and the Healthcare Technology Industry blithequark is a dynamic and innovative company that values its relationships with consultants and clients alike. We operate with a consultant-centric approach, aligning them with roles that match their skills, aspirations, and interests. Our clients span various industries, including Healthcare technology, where we provide critical support to organizations that transform patient care. The Healthcare technology industry is rapidly evolving, and blithequark is at the forefront, enabling companies to deliver cutting-edge solutions that improve patient outcomes. Job Summary As a Customer Service Representative III at blithequark, you will be responsible for providing a variety of critical support tasks, including answering patient inquiries, scheduling appointments, and resolving customer complaints. You will work in a fast-paced, remote call center environment, utilizing the Caption platform to deliver exceptional customer experiences. This is a full-time, temporary role (3-6 months), reporting to the VP of Operations and Customer Experience. Key Responsibilities Handle a large volume of inbound and outbound calls in a timely manner, ensuring prompt resolution of customer inquiries and concerns. Follow communication scripts and use knowledge of blithequark's products and services to go off-script when necessary, providing personalized support to patients and customers. Identify patient needs, learn and utilize the Caption platform for scheduling appointments, schedule new appointments, modify/cancel existing appointments, and resolve complaints. Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups, to ensure seamless delivery of services. Recommend improvements for systems and processes to boost organizational efficiency and drive process improvements. Memorize scripts for Caption Care services and refer to them during calls, ensuring consistency and accuracy in customer interactions. Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately. Meet daily qualitative and quantitative targets for call volume and achieve all objectives for service, productivity, and quality. Create and maintain a record of daily problems and remedial actions taken, using the call-center database. Leverage data and insights gathered by the call center to recommend and influence process improvements. Perform other duties as assigned, demonstrating flexibility and adaptability in a dynamic work environment. Essential Qualifications and Skills Education: High school degree or equivalent. Experience: 3-5 years' experience working in a call center or customer support role, with a proven track record of delivering exceptional customer experiences. Skills: Strong active listening and verbal communication skills. Proficiency in problem-solving and conflict resolution. Ability to multitask and manage time effectively. Proficient with Microsoft 365 or similar software. Nice to Have Skills: Leverage data and insights gathered by the call center to recommend and influence process improvements. Work Environment and Schedule This is a 100% remote role, with the flexibility to work from anywhere in the Continental US (EST preferred). The schedule is Monday to Friday, with a night shift from 8:00 PM to 4:30 AM, covering half of the 2nd shift and half of the 3rd shift. Training is provided on the first shift. Career Growth Opportunities and Learning Benefits At blithequark, we value our consultants and prioritize their career development. As a Customer Service Representative III, you will have opportunities to grow and develop your skills, working with a leading Healthcare technology organization. You will receive comprehensive training and support to ensure your success in this role. Compensation and Benefits The salary range for this role is $22.00 - $23.00 per hour, with a contract duration of 3-6 months. As a blithequark consultant, you will enjoy a range of benefits, including: Competitive hourly rate. Opportunities for career growth and professional development. Flexible remote work arrangement. Comprehensive training and support. Why Join blithequark? blithequark is a dynamic and innovative company that values its relationships with consultants and clients alike. By joining our team as a Customer Service Representative III, you will be part of a leading Healthcare technology organization, driving customer satisfaction and process improvements. You will enjoy a flexible remote work arrangement, competitive compensation, and opportunities for career growth and professional development. If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity with blithequark. Join our team today and take the first step towards a rewarding and challenging career in customer service! 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