Experienced Full-Time Call Center Representative – Remote Customer Service Opportunity with arenaflex in the USA, Offering $25/Hour

Introduction to arenaflex and the Industry arenaflex is a leading player in the private sector, dedicated to providing exceptional customer service experiences. As a call center representative with arenaflex, you will be part of a dynamic team that prioritizes patient satisfaction, efficient communication, and adherence to regulatory guidelines. The healthcare industry is rapidly evolving, with a growing emphasis on remote services, making this an exciting time to join a forward-thinking organization like arenaflex. Job Overview arenaflex is seeking a highly skilled and motivated Call Center Representative to join our team in Orlando, USA. As a call center representative, you will be responsible for handling high-volume customer inquiries, performing patient enrollment, and utilizing pharmacy systems to acquire patient and medication information. This is a full-time position, offering a competitive salary of $25/hour and the opportunity to work from the comfort of your own home. Key Responsibilities Process new patient enrollments by entering data into the appropriate system, utilizing arenaflex's prescription information section methods and rules. Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. Investigate to obtain missing prescription data and interpret medical abbreviations (SIG codes). Resolve all data entry-related exceptions. Manage communication with patients (inbound calls, chats, messages) and make outbound calls to prescribers and patients on a case-by-case basis. Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements. Make phone calls to payers and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections. Provide support to Pharmacists, both those in the office and those at different locations, and recognize and communicate issues to senior-level staff as appropriate. Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Bachelor's Degree Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online). Basic web browser skills, including opening a browser, typing in URLs, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and filling out forms online. Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents). Ability to communicate effectively in writing and verbally. Preferred Qualifications While not essential, the following qualifications are preferred: At least 2 years of pharmacy technician experience in a retail or call center environment. At least 1.5 years as a pharmacy technician with a certification/registration by state as granted by the State Board of Pharmacy or a nationally recognized certification agency. Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction. Moderate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, formatting documents). Fluency in Spanish and English. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a call center representative, you will have access to ongoing training and development opportunities, including: Comprehensive onboarding program to ensure a smooth transition into the role. Ongoing coaching and feedback to support your continued growth and development. Opportunities for advancement within the company, including leadership roles and specialized positions. Work Environment and Company Culture arenaflex is dedicated to creating a positive and supportive work environment that fosters collaboration, creativity, and innovation. As a remote employee, you will be part of a dynamic team that values flexibility, work-life balance, and open communication. Our company culture is built on the following core values: Customer-centricity: We prioritize patient satisfaction and strive to deliver exceptional customer experiences. Integrity: We operate with transparency, honesty, and ethics in all our interactions. Respect: We value diversity, inclusivity, and respect for all individuals, regardless of their background or perspective. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: A salary of $25/hour. Comprehensive benefits package, including medical, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holidays. Opportunities for professional growth and development. Conclusion If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity with arenaflex. As a call center representative, you will be part of a dynamic team that prioritizes patient satisfaction, efficient communication, and adherence to regulatory guidelines. Don't miss out on this chance to join a forward-thinking organization and take your career to the next level. Apply now to become a part of the arenaflex team! Apply for this job