Experienced Customer Service Representative – Member Service Expert for arenaflex – Transforming Healthcare with Compassion and Excellence

Introduction to arenaflex At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We empower every team member to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. Job Overview We are seeking a dedicated and compassionate Customer Service Representative to join our team as a Member Service Representative. In this role, you will provide exceptional telephone assistance to our members and providers, addressing a wide range of inquiries, from eligibility and provider changes to requests for ID cards. Your goal will be to deliver an outstanding experience to our callers every time, leveraging your strong customer skills to succeed in this position. Key Responsibilities Answer incoming member and provider calls, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs. Utilize high-speed internet connectivity with secure service via an ethernet cable (note: Wi-Fi is not permitted) to ensure seamless and secure communication. Benefit from comprehensive equipment and training provided by arenaflex to excel in your role. Participate in an initial 6-week training schedule from 8:30 AM to 5:00 PM EST, Monday through Friday, followed by a standard production schedule of 8:30 AM to 5:00 PM EST, Monday through Friday. Essential Qualifications Must reside within 50 miles of Charleston, WV, and be able to commute to the office when required due to technical issues. Demonstrate effective communication skills, both orally and in written form, to engage with members and providers. Meet performance standards, attendance requirements, and call quality goals, showcasing your ability to work independently and manage your time efficiently. Prove self-sufficiency in a home-based work environment, leveraging your organizational skills to maintain productivity. Preferred Qualifications Experience working remotely in a call center setting, with a proven track record of success in similar roles. Familiarity with Medicaid and Medicare, demonstrating your understanding of the healthcare landscape and your ability to navigate complex systems. Education and Pay Range A high school diploma or equivalent is required for this position. The typical pay range for this role is $17.00 - $25.15 per hour, representing the base hourly rate or base annual full-time salary for all positions within this job grade. The actual base salary offer will depend on various factors, including experience, education, geography, and other relevant considerations. Career Growth and Benefits at arenaflex At arenaflex, we are committed to the growth and well-being of our colleagues. In addition to competitive compensation, you will enjoy a comprehensive range of benefits, including: Medical, dental, and vision benefits to support your health and wellness. Eligibility to enroll in our 401(k) retirement savings plan and an Employee Stock Purchase Plan. A fully paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs. Education assistance, free development courses, a store discount, and discount programs with participating partners. Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year, to help you maintain a healthy work-life balance. Work Environment and Culture arenaflex is dedicated to creating an inclusive and supportive work environment that values diversity and promotes equal access to opportunities. We strive to provide a positive and engaging culture that empowers our colleagues to thrive, both personally and professionally. How to Apply If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Please submit your application, and we will be in touch to discuss how you can contribute to our mission of transforming healthcare with compassion and excellence. arenaflex is an Equal Opportunity Employer arenaflex is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of reasonable accommodations to perform essential job functions. If you require assistance or accommodation during the application process, please do not hesitate to contact us. Apply for this job