**Experienced Full Stack Software Support Analyst – Web & Cloud Application Development**

Are you a highly skilled and motivated individual looking to join a dynamic and innovative team? Do you have a passion for delivering exceptional customer experiences and a knack for troubleshooting complex technical issues? Look no further than arenaflex, a leading retail company that is revolutionizing the way people shop and interact with technology. As a Software Support Analyst at arenaflex, you will play a critical role in ensuring the smooth operation of our web and cloud-based applications. You will be responsible for identifying and resolving technical issues, collaborating with cross-functional teams, and providing top-notch customer support. If you are a problem-solver with excellent communication skills and a passion for technology, we want to hear from you. **About arenaflex** arenaflex is a global retail company that is committed to providing an exceptional shopping experience for our customers. With a strong focus on innovation and customer satisfaction, we are constantly looking for ways to improve our services and products. Our company culture is built on the principles of teamwork, collaboration, and mutual respect, and we are proud to be recognized as one of the best places to work. **Job Responsibilities** As a Software Support Analyst at arenaflex, you will be responsible for: * Identifying and resolving technical issues related to web and cloud-based applications * Collaborating with cross-functional teams, including development, quality assurance, and operations * Providing top-notch customer support through various channels, including phone, email, and chat * Analyzing and troubleshooting complex technical issues to identify root causes and implement solutions * Developing and maintaining documentation and knowledge base articles to support technical issues * Participating in project meetings and providing input on technical requirements and solutions * Staying up-to-date with industry trends and emerging technologies to improve technical skills and knowledge **Key Responsibilities:** * Recognize and resolve issues, often anticipating issues before they occur or before they escalate * Manage incidents and tasks by identifying, tracking, and resolving help, send, or system issues in a timely manner * Record, teach, follow, support, and improve current processes * Support the lifecycle of systems and related components from development to retirement * Present, work with, and perform quality assurance testing on supported systems * Create, use, and maintain tools and content to automate processes, generate reports, and address support issues * Lead or participate in project/partner meetings as they relate to defining and communicating sending and support requirements, report needs, and expectations, analyzing and deciding on alternative delivery methods, and creating project schedules and quotes * Provide guidance and direction to clients, teams, and other support personnel regarding daily activities, project drives, sending activities, and support issues * Conduct in-depth analysis to increase system performance, quality, and efficiency * Develop and maintain effective relationships with the business and IT teams * Identify opportunities for streamlining, increasing efficiency through continuous process improvement * Develop and follow arenaflex's IT policies, processes, systems, or administrative principles * Work on Client Story to fix code as small improvement requests to resolve frequently occurring issues * Manage data loading/extraction and utilities and tools that include SQL tuning, troubleshooting, and fixing UNIX scripts * Investigate a variety of Java-based Miniature support applications for reported Occurrence/issues * Support solutions for determinations on time, within budget, and with an impeccable level of quality and accuracy to specification * Plan and present detailed functional and technical specifications that support functional requirements * Plan and clearly convey top-tier strategies by which Costco Strategies tasks can effectively utilize the enhancements created * Collaborate with other designers, projects, Item Owners, and Business Arrangements Investigators to ensure that the technical solution offers scale and supports business needs * Develop and maintain documentation standards * Provide end-user communication for critical issues like support delays/disturbance with ETAs * Perform daily system and application health checks to ensure the smooth running of the application * Ensure a high level of responsiveness by assessing and appropriately responding to support tickets colleagues. Participate in requirements gathering meetings to ensure clear understanding of requirements, as it relates to functional and reporting usage in our Costco Coordinated factors field activities * Develop and maintain process documentation and contribute to the advancement of departmental standards * Develop solutions to resolve the underlying detailed issues from colleagues * Assess and provide recommendations on long-term software changes to resolve issues * Track and educate colleagues regarding the status of their support tickets in real-time and immediately resolve issues * Develop and maintain relationships with IS Administration Workstation and other IS groups to ensure quality support and assistance * Meet or exceed performance metrics related to efficiency and quality * Develop documentation for other support groups for them to resolve issues * Complete small-sized upgrade requests for development and deployment to production on a case-by-case basis * Report any instances of Client dissatisfaction to the proper Administration asset * Adhere to security management practices, as well as promote established security standards * Understand and adhere to the arenaflex Statement of Purpose and Code of Conduct **Requirements** * Experience working with small improvement requests to resolve continuous issues * Proficient in data loading/extraction and utilities and tools. Broadly associated with SQL tuning, troubleshooting, and fixing UNIX scripts * Knowledge of a variety of Java-based Miniature support applications to investigate the issues * Investigating experience with application programming suites * Ability to comprehend and investigate T-SQL script * Ability to comprehend business cycles and work with project partners to assist with navigating through an issue to understand the root cause * Excellent customer service skills and exceptional phone behavior * Strong interpersonal skills and able to work effectively with all levels of the business and IS * Demonstrated strong hierarchical characteristics in resolving issues quickly * Reliable, honest, and have an enthusiasm for excellence * Conscientious and have strong critical thinking skills, with the ability to analyze what is happening for potential future issues * Imaginative, innovative, and incredibly responsive with a strong desire to get started * Self-motivated and able to work independently, with minimal management * Ability to remain calm under pressure and time constraints * Scheduling flexibility to provide readiness to come in case of emergency support coverage in a 24/7 environment, including nights, weekends, and holidays to meet business needs **Preferred** * Experience with Korber/Highjump or potentially Descartes Course Planning is an asset **Reports** * Initial Letter * Resume * California candidates, please click here to review the arenaflex Candidate Protection Notice. **Benefits** We offer a comprehensive package of benefits, including paid time off, medical benefits - clinical/dental/vision/portable hearing assistant/drug store/conduct health/employee assistance, medical reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to qualified employees. **arenaflex is an Equal Opportunity Employer** arenaflex is committed to creating a diverse and inclusive work environment. arenaflex is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other lawfully protected status. If you require assistance or a reasonable accommodation due to a disability during the application or hiring process, please do not hesitate to contact us. **Note** If hired, you will be required to provide proof of eligibility to work in the US. Candidates and employees for this position will not be sponsored for work authorization, including but not limited to H1-B visas. Apply Job! Apply for this job