**Experienced Full Stack Customer Support Representative – Czech Speaking – Remote Work Opportunity**

Are you an avid online shopper with a passion for delivering exceptional customer experiences? Do you have a flair for communication and a knack for problem-solving? We're seeking a bi-lingual English and Czech-speaking individual to join our dynamic remote team as a Customer Support Representative at arenaflex. As a global technology and services leader, arenaflex powers the brands of the future, helping well-known companies improve their businesses with technology and integrated solutions in over 70 countries. This exciting role is perfect for a people's person who is ready to be a brand ambassador for a leading international clothing retailer. We want applicants who are enthusiastic, motivated, and willing to go the extra mile to exceed our customer's expectations. **About arenaflex** arenaflex is a game-changing company that's revolutionizing the way businesses operate. We're a global organization with a passion for innovation, a commitment to excellence, and a culture that values diversity, equity, and inclusion. Our team is made up of talented individuals from diverse backgrounds, and we're proud to be an equal opportunity employer. **The Role** As a Customer Support Representative on our team, you'll be responsible for providing exceptional customer service to our clients via email, social media platforms, and phone. You'll be the face of arenaflex, and your role will be to ensure that our customers have a positive experience with our brand. Some of your key responsibilities will include: * Responding to customer inquiries via email and social media platforms, including Facebook, X, and Instagram * Maximizing opportunities to showcase arenaflex's products and services * Responding to general customer queries, such as missing orders, payment issues, product availability, and recommendations * Dealing with order queries, including cancellations, returns, and modifying orders * Ensuring a professional call manner and remaining knowledgeable on products and services offered by arenaflex * Maintaining and proactively improving sales skills, product knowledge, and competitor knowledge * Developing relationships with customers and encouraging referrals * Providing the best possible customer experience at all times **Your Qualifications** To be successful in this role, you'll need to have: * Proficiency in Czech and English (oral and written) * Flexibility to work on an 8-hour rotational shift pattern, Monday to Sunday between 8am and 12 midnight * A minimum broadband speed of 10mbps and a private, distraction-free location to work from * A minimum of 6 months customer service experience * Proficiency in computer literacy and ability to navigate social media platforms * Excellent interpersonal and communication skills * A spotless record, free from any credit, criminal, or disciplinary issues **Preferred Qualifications** While not essential, having experience in community managing and engaging on social media would be a plus. **What's in it for you?** As a Customer Support Representative at arenaflex, you'll enjoy a range of benefits that will help you support your unique lifestyle, including: * A competitive salary of £11.48 per hour with fortnightly pay * 28 days of vacation * Pension Scheme: auto-enrolment after 92 days employment (if eligible) * Employee Assist Program: a range of support and resources, accessed free * Benefex Employee Savings: access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources * 0% Joining fee and discounted membership at PUREGYM * Comprehensive UNUM Dental cover enabling you to claim back costs of dental care for you and your dependents * Employee Stock Purchase Plan (ESPP) allowing you to buy arenaflex stock * Group Life Assurance: open to all UK employees from day 1 of employment * Eyecare vouchers * Refer a Friend incentive * Career development in a global company with over 225,000 employees in more than 40 countries **Experience the best version of you!** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call arenaflex their "employer of choice." **Equal Opportunity Employer** arenaflex is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. **Eligibility to work** In accordance with the United Kingdom's law, only applicants who are legally authorized to work in the UK will be considered for this position. **Job Types:** Full-time, Permanent **Pay:** £11.48 per hour **Expected hours:** 40 per week **Work Location:** Remote Apply Job! Apply for this job