**Experienced Bilingual Customer Service Representative – Primarily Home-Based Role at arenaflex**

At arenaflex, we're dedicated to providing exceptional customer service and support to our valued clients. As a key member of our team, you'll play a vital role in delivering outstanding experiences that exceed our customers' expectations. If you're passionate about delivering top-notch service, are fluent in English and Spanish, and thrive in a dynamic, home-based environment, we encourage you to apply for this exciting opportunity. **About arenaflex** arenaflex is a leading provider of innovative insurance solutions, committed to making a positive impact on the lives of our customers and communities. With a rich history spanning over 60 years, we've built a reputation for delivering quality insurance products and exceptional service. Our team of bold thinkers and passionate individuals shares a common goal: to bring affordable, quality insurance to people across the country. **Job Summary** As an Experienced Bilingual Customer Service Representative, you'll report to a Customer Service Manager and participate in required training activities to develop the knowledge and skills necessary to respond to auto policy-related inquiries from agents, agency staff, operations, and customers. You'll focus on providing outstanding customer service while working diligently to meet customer needs, striving to resolve issues on the first call with minimal effort required from the customer. This primarily home-based role offers a unique opportunity to work from the comfort of your own home, with the flexibility to balance your work and personal life. **Key Responsibilities** * Develop knowledge of systems and application trainings associated with policy processing * Respond to basic inquiries from agents, agency staff, and customers related to policies and accounts with supervision * Attend training and obtain licenses to acquire skills needed to transition to the next level * Provide input on process improvement ideas for customer and agent support processes * Follow procedures and continuous process improvement standard work **Specialized Knowledge & Skills Requirements** * Demonstrated experience providing customer-driven solutions, support, or service * Demonstrated written and verbal communication skills * Demonstrated typing/keyboarding skills (30 wpm) * Demonstrated experience with various PC software applications (e.g., Microsoft Office Suites, Internet Explorer, Outlook) * Demonstrated math skills (multiplication, division, addition, subtraction) * Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English **Preferred Qualifications** * Property & Casualty (P&C) License preferred but not required * Experience working in a customer service or support role * Familiarity with insurance products and services **Travel Requirements** * Up to 10% of the time may be spent traveling to office locations for in-person engagement activities, such as team meetings, trainings, and culture events **Physical Requirements** * Work that primarily involves sitting/standing **Working Conditions** * Not applicable **Benefits and Perks** * Competitive hourly rate: $23.00 - $30.76 * Relocation support offered for eligible candidates * Comprehensive medical, dental, vision, and wellbeing benefits * Competitive 401(k) contribution and pension plan * Annual incentive and 9 paid holidays * Paid time off program (23 days accrued annually for full-time employees) * Student loan repayment program and paid-family leave **Why Join arenaflex?** * Collaborative culture supported by a community that truly cares about one another and achieving extraordinary results * Opportunities to learn and grow alongside coworkers from diverse backgrounds and professional experiences * Competitive total rewards package, healthy work-life balance, and an exciting working environment * Celebrate diversity, team spirit, and a can-do attitude **How to Apply** If you're passionate about delivering exceptional customer service and are fluent in English and Spanish, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of bold thinkers and passionate individuals who share our goal of bringing affordable, quality insurance to people across the country. Apply Job! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, committed to complying with all applicable federal, state, and local laws pertaining to non-discrimination, non-harassment, and equal opportunity. We consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Apply for this job