**Experienced Full Stack Customer Success Manager – Digital Signature and AI CRM Expertise**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth through innovative technology solutions? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, the world's #1 AI CRM, as a Customer Success Manager (CSM) for our Digital Signature customers. At blithequark, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for talented individuals like you to help us achieve this vision. As a CSM, you'll play a critical role in ensuring our customers get the most value out of our platform, while also driving customer advocacy and reducing attrition. **About blithequark** blithequark is the leading provider of AI CRM solutions, empowering businesses to connect with their customers in a whole new way. Our platform is designed to help companies of all sizes achieve their business goals and outcomes, while also driving innovation and growth. We're proud to be a company that values equality, diversity, and inclusion, and we're committed to creating a workplace that's inclusive and free from discrimination. **Role Description** As a Customer Success Manager for our Digital Signature customers, you'll be responsible for serving as a named resource and partner for our customer organizations. You'll be a trusted advisor, forging deep relationships with your customers and account teams, and maintaining an awareness of key events, needs, potential risks, and value drivers. Your primary focus will be on driving customer advocacy and reducing attrition by collaborating with Digital Sales partners, expanding our Signature coverage, consuming Premier entitlements, and making strategic customer investments that foster trusted growth and success. **Key Responsibilities** * Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. * Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature. * Help your customers achieve their business goals and outcomes on the Salesforce platform by: + Coordinating the completion of the Signature Success catalog of services as required for your customer. + Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. + Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. + Communicating the value of Signature Success and ensuring all collaborators understand this value so that customers continue to renew Signature Success. + Acting as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. **Minimum Requirements** * Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture. * Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level. * Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features. * Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. * Knowledge of software development process and design methodologies. * Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects. **Preferred Requirements** * Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). * Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant). * Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. * Experience working with Enterprise-level customers. **What We Offer** * Competitive salary and benefits package, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. * Opportunity to work with a leading AI CRM company and be part of a dynamic team that's shaping the future of business. * Collaborative and inclusive work environment that values equality, diversity, and inclusion. * Professional development opportunities, including training and education programs, to help you grow and succeed in your career. * Flexible work arrangements, including office-flexible options, to support your work-life balance. **How to Apply** If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! **Accommodations** blithequark is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. If you require assistance due to a disability applying for open positions, please submit a request via this Accommodations Request Form. **Posting Statement** blithequark is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that's inclusive and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. Apply for this job