**Experienced Customer Success Representative – Supplemental Insurance & Client Services**

At blithequark, we're on a mission to revolutionize the way we approach customer success in the supplemental insurance industry. As a leading provider of innovative insurance solutions, we're committed to delivering exceptional service and support to our clients. We're now seeking a highly motivated and customer-centric individual to join our national remote team as a Customer Success Representative. This is an incredible opportunity for individuals seeking a flexible remote work environment, a strong support system, and a fast-paced environment where growth and development are encouraged. **About blithequark** blithequark has been a trusted name in the supplemental insurance industry for over six decades. We've built a strong reputation for service, stability, and long-term career paths. Our commitment to recognizing effort, promoting from within, and giving our team members the flexibility they need to succeed in both their personal and professional lives has made us a leader in our field. We're proud to offer a comprehensive benefits package, including life, health, and retirement coverage, as well as a performance-based path to career advancement and leadership. **Job Summary** As a Customer Success Representative, you'll be the primary point of contact for clients, helping them understand their insurance benefit options and ensuring they receive top-tier support. This role is perfect for individuals seeking a flexible remote work environment, a strong support system, and a fast-paced environment where growth and development are encouraged. No previous experience is required – we train you to succeed in this role. **Key Responsibilities** • Communicate with clients via phone, email, text, and scheduled Zoom calls to provide exceptional service and support • Answer questions and guide customers through their benefit options, ensuring they receive accurate and timely information • Maintain accurate and up-to-date client records using internal systems, ensuring seamless communication and support • Deliver prompt, accurate, and courteous service with a problem-solving mindset, resolving client issues and concerns in a timely manner • Collaborate with a virtual team while managing your own day-to-day workflow, ensuring seamless communication and support **Essential Qualifications** • You're 18 or older and legally authorized to work in the U.S. • No previous insurance or customer service experience? That's okay – we train you. • Strong communication skills and a professional, people-first attitude • Self-motivated with good time management and organizational skills • Tech comfort: able to use tools like Zoom, email, and digital tracking systems **Preferred Qualifications** • Previous experience in customer-facing roles or sales environments • Knowledge of the supplemental insurance industry or related fields • Experience with CRM software and other digital tools • Strong problem-solving and analytical skills **Skills and Competencies** • Excellent communication and interpersonal skills • Strong problem-solving and analytical skills • Ability to work independently and as part of a virtual team • Strong time management and organizational skills • Tech comfort: able to use tools like Zoom, email, and digital tracking systems • Ability to learn and adapt quickly to new systems and processes **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow professionally and personally. We offer comprehensive onboarding and continuous training, ensuring you have the skills and knowledge you need to succeed in this role. Our performance-based path to career advancement and leadership provides opportunities for growth and development, and our flexible remote work environment allows you to balance your personal and professional life. **Work Environment and Company Culture** We're proud to offer a fully remote work environment with flexible scheduling options, allowing you to work from the comfort of your own home. Our virtual team is dedicated to providing exceptional service and support to our clients, and we're committed to creating a positive and inclusive work environment. Our company culture is built on recognizing effort, promoting from within, and giving our team members the flexibility they need to succeed in both their personal and professional lives. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: • Weekly pay through commission with no cap on bonuses • Union-supported benefits, including life, health, and retirement coverage • Comprehensive onboarding and continuous training • Performance-based path to career advancement and leadership • Flexible remote work environment with flexible scheduling options **Why Join Our Team?** At blithequark, we're committed to creating meaningful career opportunities where individuals can grow professionally while making an impact. We believe in recognizing effort, promoting from within, and giving our team members the flexibility they need to succeed in both their personal and professional lives. If you're a motivated and customer-centric individual seeking a flexible remote work environment, a strong support system, and a fast-paced environment where growth and development are encouraged, we encourage you to apply. **Ready to Apply?** Submit your application today and our hiring team will reach out within 24 to 48 hours to schedule a virtual interview. No previous experience is needed – just bring your motivation and drive, and we'll provide the rest. Apply for this job