**Experienced Customer Service Representative – Virtual Call Center Operations**

Are you ready to break free from the monotony of a traditional 9-to-5 job and embark on a journey of flexibility and autonomy? Do you have a passion for delivering exceptional customer experiences and a knack for problem-solving? Look no further than blithequark, a leading provider of virtual call center services, as we seek experienced Customer Service Representatives to join our dynamic team of Independent Contractors. At blithequark, we understand the importance of work-life balance and the need for flexibility in today's fast-paced world. That's why we offer a unique opportunity for self-employed individuals to work from the comfort of their own homes, setting their own schedules and working at their own pace. As an Independent Contractor with blithequark, you'll have the freedom to choose when and where you provide services, allowing you to achieve a better balance between your personal and professional life. **About blithequark** blithequark is a well-established company that has been ranked #4 in FlexJob's 2020 Top 100 Companies with Remote Jobs. We pride ourselves on providing exceptional customer service to our clients across various industries, including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, and Tax Support. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the virtual call center industry. **Key Responsibilities** As an Independent Contractor with blithequark, you'll be responsible for providing virtual customer service to our clients, handling inbound and outbound calls, and delivering exceptional customer experiences. Your key responsibilities will include: * Conducting inbound and outbound customer service calls with customers * Creatively problem-solving to address customer concerns and issues * Quickly assessing customer needs and providing sound solutions * Providing a high-level of customer service and ensuring customer satisfaction * Documenting details of all calls and customer interactions * Managing multiple systems, programs, and screens simultaneously **Essential Qualifications** To succeed as an Independent Contractor with blithequark, you'll need to possess the following essential qualifications: * Experience handling inbound and outbound calls * Minimum 1 year of customer service experience * Computer skills, including navigating multiple tabs, windows, and systems * Basic typing skills * Strong customer service and written skills * Comfortable empathizing and remaining patient with difficult callers **Preferred Qualifications** While not required, the following qualifications are preferred: * Previous experience in a call center or customer service environment * Familiarity with CRM software and other customer service tools * Strong communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing situations **Skills and Competencies** To excel as an Independent Contractor with blithequark, you'll need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Strong problem-solving and critical thinking skills * Ability to work independently and as part of a team * Proficiency in CRM software and other customer service tools * Strong typing skills and ability to navigate multiple systems and programs **Career Growth Opportunities and Learning Benefits** As an Independent Contractor with blithequark, you'll have access to a range of career growth opportunities and learning benefits, including: * Opportunities for professional development and training * Access to a network of experienced Independent Contractors and industry experts * Ability to work on a variety of projects and clients, expanding your skill set and expertise * Potential for performance-based pay and other incentives **Work Environment and Company Culture** At blithequark, we pride ourselves on creating a positive and supportive work environment that fosters collaboration, innovation, and growth. As an Independent Contractor, you'll have the flexibility to work from anywhere, at any time, allowing you to achieve a better work-life balance. Our company culture is built on the principles of flexibility, autonomy, and customer satisfaction, making us an ideal partner for self-employed individuals who value independence and flexibility. **Compensation, Perks, and Benefits** As an Independent Contractor with blithequark, you'll be responsible for your own tax obligations and expenses. However, you'll have the opportunity to earn a competitive income based on your performance and the number of calls you complete. Our programs offer varying pay structures, including performance-based pay and other incentives. You'll also have access to a range of benefits, including: * Flexible scheduling and autonomy * Opportunity to work on a variety of projects and clients * Access to professional development and training * Potential for performance-based pay and other incentives **Application and Certification Process** To become an Independent Contractor with blithequark, you'll need to complete the following application and certification process: * Complete an application to Join blithequark Nation, which includes passing a background/credit check * Pay a $45 processing fee directly to our vendor * View our background and credit check requirements * Sign an Independent Contractor Agreement * Complete a W9 form * Opportunities that you choose may have additional requirements, including certification specific to a program **Program Metrics Requirements** Some programs may require Independent Contractors to provide services above posted minimum standards to maintain eligibility. These requirements will be outlined in the program details and will be communicated to you prior to your participation. **Availability** As an Independent Contractor with blithequark, you'll have the flexibility to choose your own schedule, working in 30-minute blocks. You'll be able to dictate when and how often you commit to servicing our clients, allowing you to achieve a better work-life balance. Client call availability will vary and is subject to change, but generally, calls are available daily from 8am to 8pm EST, with some clients offering 24/7 call availability. **Technology Needed for Success** To succeed as an Independent Contractor with blithequark, you'll need to have access to a computer and internet connection. Please review our basic technology requirements by clicking here. Some clients may require additional security measures and technology equipment, which will be outlined in the program details. **What's Next?** If you're ready to take the first step towards a more flexible and autonomous career, submit your application today! Once qualified, a member of our team will reach out with next steps. Get ready to join blithequark Nation and start achieving your personal and professional goals! **Current Acceptance States** blithequark is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY. Apply for this job