**Experienced Full Stack Customer Service Representative – Work From Home Benefits and Retirement Support**

Are you a highly empathetic and passionate individual who thrives in dynamic environments? Do you enjoy helping others and mastering complex information in a short period of time? If so, we invite you to join blithequark's growing team of Customer Care Representatives, where you'll have the opportunity to make a real impact on the lives of our customers every day. At blithequark, we believe that a company's success starts with its people. That's why we're driven to connect passion with purpose, empowering our team members to transform and thrive in their careers. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, blithequark is the perfect place to put your passion to work. **About blithequark** blithequark is a leading provider of human insights and cloud technology solutions, helping companies and employees around the world to transform and thrive. Our team is passionate about delivering exceptional customer experiences, and we're committed to nurturing meaningful and lasting relationships with our customers. **Responsibilities** As a Customer Care Representative at blithequark, you'll be responsible for educating and advocating for our customers about their employer-provided benefits, including: * Health and wellness * 401(k) retirement savings plans * Pension plans * Leaves of absence * Payroll * System navigation Your day-to-day interactions will involve: * Connection: Building impactful relationships with our customers across all communication platforms, including voice, chat, web tickets, and appointments. * Increasing Customer Satisfaction: Making a real impact on the lives of our customers every day by skillfully solving complex issues with empathy and dedication. * Reducing Customer Effort: Ensuring that our customers feel supported and valued, getting their issues resolved with minimal effort on their part. * Dynamic Investigative Work: Conducting continuous case management, ensuring accurate and up-to-date records. * Technical Knowledge: Combining technical knowledge, communication, and teamwork skills to make our customers feel appreciated and taken care of. **Key Components** * Connection: We're committed to nurturing meaningful and lasting relationships through every interaction. * Striving to build impactful relationships with our customers across all communication platforms. * Increasing Customer Satisfaction: You will have a chance to make a real impact on the lives of our customers every day! * Reducing Customer Effort: This role is pivotal in ensuring that our customers feel supported and valued, getting their issues resolved with minimal effort on their part. **Essential Functions** * Working in a smoke-free environment * Active Listening * Telephone Etiquette * Basic Computer Skills * Customer Service **Qualifications** * 3 years of experience in customer service or a related field * Experience level: Experienced * High school diploma or equivalent required * Windows 10 or newer computer or laptop * Dependable internet access * Dedicated workspace free of noise and distractions * Flexibility to work any 8-hour shift between 8 AM - 11 PM EST, possible OT when needed **Skills and Competencies** * Active Listening * Telephone Etiquette * Basic Computer Skills * Customer Service * Problem-solving and critical thinking skills * Communication and teamwork skills * Ability to work in a dynamic and rapidly evolving environment * Passion for constant development and growth by seeking to learn new skills and improve existing knowledge **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our team members grow and develop in their careers. We offer: * Continuing education and training programs * Opportunities for advancement and career growth * A supportive and collaborative work environment * A comprehensive benefits package, including medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility) **Work Environment and Company Culture** blithequark is a smoke-free environment, and we're committed to providing a safe and healthy work environment for our team members. Our company culture is built on the values of: * Empathy and compassion * Innovation and creativity * Collaboration and teamwork * Continuous learning and growth **Compensation, Perks, and Benefits** We offer a competitive hourly rate of $14.99 - $15 per hour, with opportunities for overtime. Our comprehensive benefits package includes: * Medical, prescription, dental, vision, AD&D, and life insurance offerings * Short-term disability * A 401K plan (all benefits are based on eligibility) **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion. We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. **How to Apply** If you're a highly empathetic and passionate individual who thrives in dynamic environments, we invite you to apply for this exciting opportunity. Simply complete this form ( and a recruiter will follow up with you. Don't miss this opportunity to join blithequark's growing team of Customer Care Representatives and make a real impact on the lives of our customers every day. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job