**Experienced Full Stack Customer Service Representative – Remote Work Opportunity at blithequark**

Are you ready to embark on a thrilling journey with a world-renowned airline, where you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself? Look no further! blithequark is seeking an experienced and customer-focused Full Stack Customer Service Representative to join our team. As a key member of our remote team, you'll be responsible for providing exceptional customer service, resolving complex issues, and ensuring that every interaction with our customers is a positive and memorable experience. **Why You'll Love This Job** At blithequark, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Full Stack Customer Service Representative, you'll have the opportunity to work with a diverse range of customers, resolving issues, answering questions, and providing solutions that meet their needs. You'll be part of a dynamic team that's dedicated to delivering world-class customer service, and you'll have the opportunity to grow and develop your skills in a fast-paced and ever-changing environment. **Key Responsibilities** As a Full Stack Customer Service Representative, you'll be responsible for: * Interacting with customers in a courteous, efficient, and professional manner, resolving complex issues and providing solutions that meet their needs * Issuing, reissuing, and refunding passenger tickets, as well as booking, pricing, and confirming flight reservations * Rebooking passengers on oversold flights and during abnormal operations * Performing passenger check-in and seat assignment, rectifying oversold seat assignments, and handling upgrades * Issuing vouchers and coordinating with contractors for passenger hotel, food, and transportation arrangements * Operating gate reader/scanners and related responsibilities, including pre-boarding, monitoring/checking carry-on bags, and exiting row criteria * Operating jetways/bridges for boarding and deplaning passengers * Making boarding and departure gate announcements * Delivering domestic and international flight information * Performing passenger carrier flight close-out procedures * Accepting, checking, and tagging passengers' bags at check-in centers, full-service check-in counters, and primary class check-in counters * Maintaining the timeline of flight boarding process * Performing customer service at the task training * Processing and completing credit card bag transactions at kiosks in the check-in counter area and activation stations * Assisting passengers with self-service kiosk check-in and kiosk bag processing at check-in counters * Queueing lines at check-in counter kiosks and check-in counters * Clearing/confirming international files at kiosk in the check-in counter area and activation stations * Accepting and dispatching passengers' self-tagged luggage at activation stations * Assisting customers requiring special assistance or in-station help, including boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, and/or unaccompanied minors * Performing customer service work related to handling local flights and contractor/floor handling agreements or contracts * Having regular and predictable attendance on site, including meeting any mandatory overtime requirements * Responding and assisting during safety and/or emergency situations * Providing connecting passengers with gate information * Providing exceptional customer service in an expert manner and according to blithequark guidelines * Adhering to agency policies, procedures, and performance standards * Completing task-applicable training * Adhering to government regulations (e.g. DOT, FAA, TSA) * Using multiple internal resources/structures, including during customer interactions * Wearing uniforms as required by agency policy **All You'll Need for Success** To be successful in this role, you'll need: * A high school degree or GED or international equivalent * Bilingual language skills required in some locations * A valid driver's license as required by local authorities * Must satisfy FAA background checks to qualify for unescorted access to privileges to airport security identification display areas (SIDA), if applicable * Must be able to obtain stable suitable airport authority and/or US Customs security badges, if applicable * Completion of a pre-employment drug screen, complete background check, and/or fingerprinting to meet agency and security requirements * Must be legally authorized to work in the U.S. **Preferred Qualifications** * Working knowledge of Sabre or another Passenger Service System * Previous face-to-face Customer Service experience * Working in a fast-paced environment **What You'll Get** At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes: * Travel Perks: As a blithequark employee, you'll have access to travel perks that will take you to 365 destinations on over 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year. * Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet coverage, and discounts on hotels, cars, cruises, and more. If you're ready to embark on a thrilling journey with a world-renowned airline, where you'll have the opportunity to explore new horizons, develop your skills, and become the best version of yourself, apply now to become a Full Stack Customer Service Representative at blithequark! Apply for this job