**Experienced Customer Experience Concierge – Centurion Lounge Ambassador at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the blithequark team as an Experienced Customer Experience Concierge – Centurion Lounge Ambassador. In this role, you will be the face of blithequark to our esteemed Card Members, providing personalized service and exceeding their expectations in our luxurious Centurion Lounges. **About blithequark** At blithequark, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our company values are built on a powerful promise to provide the world's best customer experience every day, with integrity, and in an environment where everyone feels seen, heard, and belongs. **Join the blithequark Team** As a member of our team, you will have the opportunity to learn and grow in a unique and meaningful way. We offer benefits, programs, and flexibility that support you personally and professionally, recognizing your contributions, leadership, and impact. Together, we will strive to uphold our company values and make a lasting impact on our customers' lives. **Job Description** As an Experienced Customer Experience Concierge – Centurion Lounge Ambassador, you will be responsible for delivering superior service to Card Members visiting our Centurion Lounges. You will be the ambassador of the blithequark brand, acting as a consultant to tailor our products and services to meet the immediate needs of our Card Members. Your passion for delivering extraordinary service will make you an essential part of our team, creating a loyal and enthusiastic customer base. **Key Responsibilities:** * Welcome and provide access to Card Members upon arrival at reception * Take ownership of the customer's experience from beginning to end, ensuring a seamless and personalized experience * Create innovative ways to resolve customers' issues or concerns, ultimately making loyal enthusiasts out of our Card Members * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Offer travel consultation and minimal reservation assistance * Accommodate the needs of our Card Members by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** Our Centurion Lounges operate from 05:00 AM – 11:00 PM, Monday – Sunday. Hours are subject to change due to business need. **Qualifications:** To be successful in this role, you will possess the following qualifications: * Minimum of 1 year recent experience servicing premium customers * Airline, lounge, or travel industry experience is preferred (Travel reservation experience a plus) * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts, including nights, weekends, and holidays * Light to moderate lifting may be required for certain job tasks **Salary and Benefits:** As an Experienced Customer Experience Concierge – Centurion Lounge Ambassador, you will be rewarded with a competitive hourly salary range of $20.00 to $22.12, plus bonus and benefits. Our benefits package includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Equal Opportunity Employer:** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **Amex Flex:** We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. **Apply Now:** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Experience Concierge – Centurion Lounge Ambassador role at blithequark. Click the link below to submit your application. Apply Job! Apply for this job