**Experienced Full Stack E2E Customer Journey, Sr Product Marketing Manager – Web & Cloud Application Development**

Are you a strategic and innovative marketing professional with a passion for creating exceptional customer experiences? Do you have a proven track record of defining customer journeys and their associated business process and technology enablers? If so, we invite you to join blithequark, a leading medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. At blithequark, we are committed to hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! As a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager, you will play a crucial role in shaping the customer experience for new product launches. You will work closely with Franchise Product Marketing Managers (PMMs) to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs. **About blithequark** blithequark started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom, and healthier lives through the use of our Omnipod product platform. In the last two decades, we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. Our Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods, and our latest innovation, the Omnipod 5 Automated Insulin Delivery System, is a tubeless automated insulin delivery system integrated with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero finger sticks, and is fully controlled by a compatible personal smartphone. **Our Culture** At blithequark, we are proud to be recognized as a 2022 Top Workplace USA, awarded Top Workplaces Cultural Excellence Award for remote work, recognized as a Great Place to Work in four international locations in 2023, and ranked as one of America's most responsible companies by Newsweek. We are committed to creating a dynamic and innovative team committed to excellence, where you can grow professionally and advance your career. **Responsibilities** As an E2E Customer Journey, Sr Product Marketing Manager, you will be responsible for: * Developing and maintaining detailed customer journey maps that reflect the go-to-market strategy for new product launches * Identifying updates on the E2E internal flows from customer journey perspective for each upcoming product launch or partnership * Partnering with Franchise PMMs to translate overall strategies into actionable customer journey maps * Consolidating input from various teams to provide a holistic view of the customer journey * Guiding teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction * Documenting different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey * Monitoring and updating customer journey maps to reflect changes in strategy and customer feedback **Qualifications** To be successful in this role, you will need: * Proven experience of at least 5-8 years in total, with 3+ years of experience defining customer journeys and their associated business process and technology enablers * Strong analytical skills, excellent communication, and the ability to work collaboratively across teams * Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs) * Bachelor's degree in marketing, business, or a related field; advanced degree preferred **Key Competencies** * Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans * Collaboration: Strong interpersonal skills to work effectively with cross-functional teams * Attention to Detail: Meticulous in documenting and updating customer journey maps * Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities **Why Join Us** * Impact: Play a crucial role in shaping the customer experience for new product launches * Growth: Opportunities for professional development and career advancement * Culture: Be part of a dynamic and innovative team committed to excellence **Additional Information** * The position can be remote, hybrid or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA. * Travel is estimated at 5-10% but will flex depending on business needs. **Compensation and Benefits** * The US base salary range for this full-time position is $141,300.00 - $212,250.00. * Our salary ranges are determined by role, level, and location. * The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US. * Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. * Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process. **Equal Employment Opportunity** At blithequark, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. **How to Apply** If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! Apply now and join our team of innovative and dedicated professionals who are shaping the future of healthcare. What We Offer * A dynamic and innovative work environment * Opportunities for professional development and career advancement * A competitive salary and benefits package * A chance to make a meaningful impact on the lives of people with diabetes and other conditions * A collaborative and supportive team culture Why Join blithequark? * We are a leading medical device company dedicated to simplifying life for people with diabetes and other conditions * We have a proven track record of innovation and success * We are committed to creating a dynamic and innovative team committed to excellence * We offer a competitive salary and benefits package * We provide opportunities for professional development and career advancement How to Apply If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! Apply now and join our team of innovative and dedicated professionals who are shaping the future of healthcare. Apply now and take the first step towards a rewarding and challenging career with blithequark! Equal Employment Opportunity At blithequark, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Disclaimer blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job