**Experienced Full Stack Customer Service Representative – Remote Call Center**

At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our remote call center team, you'll play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation. **Job Summary:** We're seeking an experienced and results-driven Customer Service Representative to join our remote call center team. As a Customer Service Representative, you'll be responsible for connecting with callers, providing exceptional customer service, and achieving or exceeding monthly Key Performance Indicators (KPIs). If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. **Responsibilities:** * Connect with callers through an automated dialer and engage in conversations to determine their eligibility for compensation * Handle a high volume of calls, with an average of 40-50 connections per day, and identify potential qualified callers (1-5 per day) * Multitask while speaking with callers, viewing multiple windows, and utilizing phone software (VICI) and Proprietary Customer Relationship Database (CRM) * Achieve or exceed monthly KPIs to improve retention, upsell, and cross-sell rates and goals * Accurately utilize phone software, CRM, and follow scripts appropriately * Participate in training and other learning opportunities to expand knowledge of the position * Adhere to all company policies and procedures * Assist with other projects as needed * Troubleshoot and problem-solve basic IT issues independently **Key Skills and Qualifications:** * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * Competitive and results-driven, with a focus on achieving performance-based goals * Ability to work 40+ hours per week, with flexibility to adapt to changing schedules * Strong background in call-center environment and sales-focused experience * 2+ years of phone sales/customer service experience **Requirements:** * Must reside in the State of Florida or New Jersey * Must have a quiet, distraction-free space to work * Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with: + 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum - standard internet) * Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432) (average price is $20-$30) **What We Offer:** * Total Compensation up to $33.00+/hour ($70,000+), including commissions and bonuses * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligible for overtime outside of training period * Opportunities for career growth and professional development * Collaborative and dynamic work environment **Work Environment and Culture:** At arenaflex, we're committed to creating a positive and supportive work environment that fosters growth, innovation, and teamwork. Our remote call center team is dedicated to providing exceptional customer service and making a meaningful impact in the lives of those we serve. If you're passionate about helping others and driven to succeed, we encourage you to join our team. **Training and Onboarding:** * Comprehensive training program (90 days) to ensure your success in the role * Ongoing support and coaching to help you achieve your goals * Opportunities for professional development and growth within the company **How to Apply:** If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at arenaflex. Apply Job! Apply for this job