**Experienced Full Stack Customer Service Representative – Commercial and Public Sector Support**

Are you a highly motivated and customer-focused individual looking to start a rewarding career in customer service? Do you have excellent communication and problem-solving skills, and are you eager to learn and grow with a dynamic company? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. **About blithequark** blithequark is a leading provider of business process outsourcing, staff augmentation, and IT services, helping customers take on their CX and DX challenges differently. With a diverse lineup of tech-enabled business services operating companies, blithequark ensures clients do more for less. Our company is committed to providing exceptional experiences and driving optimal performance for our clients. **Job Overview** As an Experienced Full Stack Customer Service Representative at blithequark, you will be responsible for handling inbound calls and making outbound sales inquiries using state-of-the-art contact center technology and customer experience methodology. You will work on behalf of some of the most recognized brands in the world, interacting with hundreds of customers each week to resolve support issues, sell new products and services, and ensure best-in-class customer experience. **Key Responsibilities** * Listen to and resolve customer issues * Utilize systems and technology to complete account management tasks * Recognize sales opportunities and apply sales skills to upgrade customers * Explain and position products and processes when interacting with customers * Appropriately escalate customer dissatisfaction * Ensure first call resolution through problem-solving and effective call handling **Candidate Qualifications** We are looking for highly motivated and customer-focused individuals who are eager to learn and grow with our company. Ideal candidates for this position are: * 18 years of age or older * High school diploma or equivalent * Experience with data-entry utilizing a computer * The ability to read and speak English fluently * A wired, high-speed internet connection (Download speed of 20Mbps+) * Excellent organizational, written, and oral communication skills * The ability to type swiftly and accurately (20+ words a minute) * Ability to work regularly scheduled shifts within our hours of operation, including the training period * Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) * Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications * Highly reliable with the ability to maintain regular attendance and punctuality * The ability to evaluate, troubleshoot, and follow-up on customer issues * An aptitude for conflict resolution, problem-solving, and negotiation * Must be customer service-oriented (empathetic, responsive, patient, and conscientious) * Ability to multi-task, stay focused, and self-manage * Strong team orientation and customer focus * The ability to thrive in a fast-paced environment where change and ambiguity are prevalent * Excellent interpersonal skills and the ability to build relationships with your team and customers **Preferred Qualifications** * One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment * State or Federal work experience **Conditions of Employment** * Must be authorized to work in the country where the job is based * Subject to the program and location of the position, must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint * Must be willing to submit to drug screening **Compensation Details** We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. Standard starting compensation is commensurate with experience. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year. Employees earn paid time off as well as paid holidays and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentives and prizes such as computers, tablets, phones, TVs, trips, tickets, and even cars. In addition to our standard group benefits offering for full-time employees following 90 days of employment, all employees are eligible to opt for our MEC medical plan after only 30 days of employment. Benefits options and plans vary slightly by location. **Just a Few Of The Benefits** * Medical, Dental, and Vision Coverage Options * Paid Time-Off * Regular Raises * Advancement Opportunity * Fun, Engaging Work Environment * Casual Dress Code * Cash and Prize Contests **Physical Requirements** This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. **Reasonable Accommodation** Consistent with the Americans with Disabilities Act (ADA), it is the policy of blithequark to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. **Diversity and Equality** At blithequark, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at blithequark are based solely on a person's merit and qualifications. blithequark maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling blithequark's commitment to a diverse and equal-opportunity work environment. **Disclaimer** The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason. **Regarding COVID-19** As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation. For more information on blithequark's response to COVID-19, please visit www.blithequark.world/covid-19 **How to Apply** If you are a motivated and customer-focused individual looking to start a rewarding career in customer service, we encourage you to apply for the Experienced Full Stack Customer Service Representative position at blithequark. Please visit our website at www.blithequark.world/careers to submit your application. We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job