**Experienced Customer Service Representative – Key Account Management and Order Fulfillment (Part Time, Work From Home) – Remote at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service and driving results? Do you thrive in a fast-paced environment with multiple priorities and deadlines? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Key Account Management and Order Fulfillment. In this critical role, you will provide critical support and focus on delivering exceptional customer experiences to blithequark's valuable and strategic accounts, particularly the Bottle King stores. **Overview** As a key member of the blithequark team, you will serve as a liaison to the Key Account Group, ensuring an exceptional customer service experience, efficient order management, and proactive sales support for the off-premise key account universe. Your primary objective will be to enhance relationships, minimize errors, drive revenue growth, and maintain consistency and reliability in service delivery. If you are a strategic thinker, problem solver, and analytical skills holder with a customer-focused mindset, we encourage you to apply for this exciting opportunity. **Responsibilities** As an Experienced Customer Service Representative – Key Account Management and Order Fulfillment, your key responsibilities will include: * Providing proactive and responsive support to address customers' needs, concerns, and issues, serving as a subject matter expert on processing orders and customer service-related processes on RIP, QD, EOM Billing for insight to drive customer success. * Managing the end-to-end order process for Bottle King, ensuring accuracy and timeliness in order entry, verification, and tracking. * Billing regular and reserve orders, coop orders, B&H orders/release, rebills, and credits, reviewing RIPS for accuracy and assisting KAM management with orders as necessary. * Collaborating with internal departments to ensure timely execution of issue resolution for fulfilled orders and resolving discrepancies. * Serving as the primary point of contact for Bottle King, addressing inquiries and resolving issues promptly and professionally. * Demonstrating empathy and a customer-centric approach in all interactions via email, phone, and other communication channels. * Resolving customer complaints and issues with an experience approach & collaboration for future enhancements with the CX team to ensure we capture data for trend analysis and process enhancements. * Maintaining accurate records and reports – KPIs analysis for business intelligent opportunities to develop a seamless customer experience and process development. * Contributing to account planning and strategy development, conducting regular checks to identify opportunities and mitigate risks. * Building and maintaining strong relationships with key-account decision-makers and stakeholders. * Assisting with order placement, product inquiries, and identifying upselling/cross-selling opportunities to support revenue growth. * Collaborating with the sales team to identify potential leads and opportunities within the Bottle King account. * Developing a deep understanding of products and services to effectively address customer inquiries and support sales efforts. * Staying updated on industry trends and competitor offerings to provide relevant insights and recommendations. **Qualifications** To be successful in this role, you will need to possess the following qualifications: * Associate degree or equivalent experience * 2-4 years of previous experience in customer service, sales support, or related roles, preferably within the beverage industry or retail sector * Proficiency in MS Office Suite (Word, Excel, Outlook) * Proficiency in CRM software, with the ability to quickly learn and adapt to new systems and technologies * Excellent communication skills, both written and verbal, with a customer-focused mindset and the ability to interact professionally with diverse stakeholders * Strong organizational skills and attention to detail, with the ability to multitask, prioritize workload, and meet tight deadlines in a fast-paced environment * Strategic thinker, problem-solving, and analytical skills * Pro-active attitude, self-motivated, and a team player with a passion for delivering exceptional service and driving results **What We Offer** As a valued member of the blithequark team, you will enjoy a range of benefits, including: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Flexible work arrangements, including part-time and remote work options * Comprehensive training and onboarding program * Ongoing support and mentorship from experienced colleagues **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you! Apply Job! Apply for this job