**Remote Customer Care Specialist - $17.50/hour - 1099 Contractor - Starts on 9/16**

At blithequark, we're passionate about people and driven by a desire to bring them together. As a Remote Customer Care Specialist, you'll play a vital role in delivering exceptional customer experiences, working closely with clients, their customers, and our team to create meaningful connections. If you're a motivated, resourceful, and enthusiastic individual with a passion for customer service, we want to hear from you! **Training and Onboarding** Our comprehensive training program starts on September 16th, and we're excited to welcome you to the blithequark family! During your 12-day training period, you'll participate in a new hire orientation, followed by an immersive training program that will equip you with the skills and knowledge needed to excel in your role. Our training schedule runs from 9:00 am to 6:00 pm EST, Monday through Friday, with a 100% attendance requirement. **Job Responsibilities** As a Remote Customer Care Specialist, you'll be responsible for: * Responding to client requests and inquiries via phone, chat, and email, providing exceptional support and resolving issues efficiently * Demonstrating high standards for quality service, staying up-to-date with product and procedural knowledge, and assessing industry trends * Working collaboratively with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead/Quality Advocate/Trainer and Manager * Maintaining business acumen, courtesy, and professionalism when dealing with all client contacts * Accurately entering information into the proprietary call center database (CSC) and fully documenting all client interactions * Adhering to key performance indicators (KPIs) and striving to exceed quality goals as outlined by management * Communicating with customers in a proactive and professional manner across multiple channels, including phone, chat, and email **Requirements and Qualifications** To succeed in this role, you'll need: * 2-3 years of experience in a business or professional environment, preferably in the service industry * Comparable experience in an office environment is encouraged * Self-starter mentality and ability to manage workload efficiently * Exceptional written communication skills and a commitment to delivering high-quality client service * Professional, upbeat, and engaging oral and written communication skills * Ability to develop relationships with clients, even in difficult situations * Ability to advise and counsel clients in a quick and efficient manner * Must be computer literate and internet savvy, with e-commerce and online shopping experience preferred * Experience in Windows-based applications, specifically client relationship management tools (e.g., Instant Service), is preferred * Excellent data entry skills, with a minimum of 45-55 wpm * Flexibility to work in a dynamic shift environment, including weekends and evening shifts * Vacation blackout period applies during the holiday season and promotional periods * Punctuality is essential **Equipment and Technology Requirements** To ensure a seamless experience, you'll need to meet the following equipment and technology requirements: * Windows-based computer (Macbook and Chromebooks are not allowed) * Dual Core 1.2 GHz or better CPU speed * 40 GB or more of available space and 100 GB or more of total space on the hard drive * 8 GB of RAM or better * Windows 10 Professional operating system * Dual monitors with a 1280 x 1024 (SXGA) screen resolution or 1920 x 1080 (Full HD or 1080p) * One monitor and one laptop or two monitors * Hard-wired internet connection with a minimum 45 Mbps download speed and 10 Mbps upload speed * Internet connection must not be shared with more than 3 devices in the same location **Benefits and Perks** As a Remote Customer Care Specialist at blithequark, you'll enjoy: * Competitive hourly rate of $17.50 * Flexible scheduling with a 5-day workweek and 8-hour shifts * Opportunities for career growth and professional development * Comprehensive training program and ongoing support * Referral program and work-from-home benefits **How to Apply** If you're a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join the blithequark team! Apply for this job