Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment at blithequark

Welcome to blithequark: Where Innovation Meets Customer Satisfaction At blithequark, we empower people to live, work, and play by connecting them to what brings them joy. We are a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to delivering exceptional customer experiences, driving innovation, and making a positive impact in the world. If you're looking for a career where you can share your ideas, learn, grow, and thrive, you're in the right place. Job Overview: Fiber Customer Support Analyst As a Fiber Customer Support Analyst at blithequark, you will be the face of our company, providing exceptional technical support and customer service to our valued customers. You will join a dynamic tech support team in a call center environment, helping our customers with their voice, data, and video services. Your expertise will be instrumental in troubleshooting issues, answering technical questions, and ensuring that our customers have an outstanding experience with our services. Key Responsibilities: Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their concerns. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring that they can fully utilize our services. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve issues efficiently. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring seamless connectivity. Communicating clearly and professionally, delivering technical and industry information in a manner appropriate to the audience, and ensuring that customers feel supported and informed. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and a commitment to customer satisfaction. What We're Looking For: We're seeking a dedicated and customer-focused individual with amazing communication skills and a positive, professional attitude. You should thrive in a fast-paced work environment and enjoy helping customers connect to the digital world. If you have a passion for technology, a knack for problem-solving, and a commitment to delivering exceptional customer experiences, we want to hear from you. Essential Qualifications: Dedication to customer service excellence, with a strong focus on providing timely and effective solutions to customer concerns. Excellent communication skills, with the ability to communicate complex technical information in a clear and concise manner. A positive, professional attitude, with a commitment to delivering exceptional customer experiences. Ability to work in a fast-paced environment, with a focus on meeting customer needs and resolving issues efficiently. Preferred Qualifications: A related Associate Degree or 2+ years of relevant experience in a technical support or customer service role. Technical support call center experience, with a focus on providing exceptional customer experiences and resolving complex technical issues. Knowledge of communication and networking components, with the ability to configure customer equipment and provide service support. Skills and Competencies: To be successful in this role, you should possess the following skills and competencies: Technical skills: Knowledge of communication and networking components, with the ability to configure customer equipment and provide service support. Customer service skills: Excellent communication skills, with the ability to communicate complex technical information in a clear and concise manner. Problem-solving skills: Ability to analyze and resolve complex technical issues, with a focus on providing timely and effective solutions to customer concerns. Collaboration and teamwork: Ability to work collaboratively with internal teams to resolve issues efficiently and provide exceptional customer experiences. Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our employees grow and develop in their careers. As a Fiber Customer Support Analyst, you'll have access to a range of training and development opportunities, including: Technical training: Ongoing training and development opportunities to enhance your technical skills and knowledge. Customer service training: Training and development opportunities to enhance your customer service skills and provide exceptional customer experiences. Leadership development: Opportunities to develop your leadership skills and take on additional responsibilities within the team. Work Environment and Company Culture: At blithequark, we're proud of our dynamic and inclusive work environment. Our company culture is built on a foundation of: Collaboration and teamwork: We work together to achieve our goals and provide exceptional customer experiences. Innovation and creativity: We encourage innovation and creativity, and provide opportunities for our employees to share their ideas and contribute to the development of our services. Diversity and inclusion: We celebrate our employees' differences and are committed to creating a workplace where everyone feels valued, connected, and empowered to contribute their best. Compensation, Perks, and Benefits: We offer a competitive compensation package, including a range of perks and benefits, such as: Health and wellness benefits: Comprehensive health and wellness benefits to support your physical and mental well-being. 401(k) Savings Plan: A 401(k) savings plan to help you plan for your future. Stock incentive programs: Stock incentive programs to recognize and reward your contributions to the company. Paid time off: Generous paid time off to help you relax and recharge. Adoption assistance and tuition assistance: Adoption assistance and tuition assistance to support your personal and professional development. Conclusion: If you're looking for a career where you can make a real difference, we encourage you to apply for the Fiber Customer Support Analyst role at blithequark. With our commitment to innovation, customer satisfaction, and employee development, we're confident that you'll find a rewarding and challenging career with our team. Don't miss this opportunity to join our dynamic and inclusive work environment and contribute to the success of our customers and our company. Apply for this job