Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service in a Dynamic Call Center Environment

Welcome to arenaflex: Where Innovation Meets Customer Satisfaction At arenaflex, we empower people to live, work, and play by connecting them to what brings them joy. We're a community of innovators, creatives, and impact-driven individuals who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to delivering exceptional customer experiences, and we're looking for a talented Fiber Customer Support Analyst to join our ranks. If you're passionate about technology, customer service, and making a difference, we want to hear from you. Job Overview As a Fiber Customer Support Analyst at arenaflex, you'll be the face of our company, providing top-notch technical support and customer service to our valued customers. You'll join a dynamic call center team, troubleshooting issues with voice, data, and video services, and answering technical questions to ensure our customers stay connected and satisfied. Your expertise will be instrumental in resolving complex technical issues, and your passion for customer service will make a real difference in our customers' lives. Key Responsibilities: Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their technical issues. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring seamless connectivity and optimal performance. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and collaborating with internal teams to resolve complex technical issues. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring a smooth and hassle-free experience. Communicating clearly and professionally, delivering technical and industry information in a manner appropriate to the audience, and adapting your communication style to meet the needs of diverse customers. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, demonstrating flexibility and a commitment to delivering exceptional customer service. What We're Looking For We're seeking a dedicated and passionate individual with a strong commitment to customer service excellence, amazing communication skills, and a positive, professional attitude. You'll thrive in a fast-paced work environment, enjoy helping customers connect to the digital world, and be eager to learn and grow with our team. Essential Qualifications: Dedication to customer service excellence, with a strong focus on delivering exceptional customer experiences. Amazing communication skills, with the ability to communicate complex technical information in a clear and concise manner. Positive, professional attitude, with a passion for helping customers and making a difference in their lives. Ability to work in a fast-paced environment, with a strong focus on adaptability and flexibility. Preferred Qualifications: A related Associate Degree or 2+ years of relevant experience in technical support or customer service. Technical support call center experience, with a strong understanding of communication and networking components. Knowledge of fiber and/or copper networks, with experience in troubleshooting and resolving complex technical issues. Skills and Competencies To succeed in this role, you'll need to possess a unique blend of technical, business, and interpersonal skills, including: Strong technical skills, with a solid understanding of communication and networking components. Excellent communication and interpersonal skills, with the ability to communicate complex technical information in a clear and concise manner. Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues. Ability to work in a fast-paced environment, with a strong focus on adaptability and flexibility. Strong customer service skills, with a passion for delivering exceptional customer experiences. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Fiber Customer Support Analyst, you'll have access to a range of training and development opportunities, including: Comprehensive training programs, designed to help you develop your technical and business skills. Opportunities for career advancement, with a clear path for professional growth and development. A supportive and collaborative work environment, with a strong focus on teamwork and knowledge-sharing. Access to industry-leading tools and technologies, with the opportunity to work with cutting-edge systems and applications. Work Environment and Company Culture At arenaflex, we're proud of our dynamic and inclusive work environment, where diversity, equity, and inclusion are valued and respected. Our company culture is built on a foundation of: Collaboration and teamwork, with a strong focus on knowledge-sharing and mutual support. Innovation and creativity, with a passion for driving innovation and excellence in everything we do. Customer-centricity, with a strong focus on delivering exceptional customer experiences. Diversity, equity, and inclusion, with a commitment to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth, including: Competitive salary and bonus structure, with opportunities for career advancement and professional growth. Comprehensive benefits package, including health, wellness, and retirement benefits. Opportunities for professional development and growth, with access to training and development programs. Flexible work arrangements, with the opportunity to work from home and enjoy a better work-life balance. Conclusion If you're passionate about technology, customer service, and making a difference, we want to hear from you. As a Fiber Customer Support Analyst at arenaflex, you'll have the opportunity to work with a dynamic and innovative team, delivering exceptional customer experiences and driving business growth. Apply now to join our team and take the first step towards an exciting and rewarding career with arenaflex. Apply for this job