Experienced Customer Service and Remote Virtual Assistant for US Healthcare Industry - Medical Records Documentation and Patient Care Support

Introduction to arenaflex arenaflex is a dynamic and innovative organization that is revolutionizing the US healthcare industry by providing exceptional customer service and remote virtual assistance. We are committed to building a team of passionate and dedicated individuals who share our vision of creating a positive impact in the lives of everyone they touch. At arenaflex, we believe in fostering a culture of excellence, flexibility, and fun, where our team members can thrive and grow professionally and personally. Job Overview We are seeking an experienced Customer Service and Remote Virtual Assistant to join our team in the US healthcare industry. As a key member of our team, you will be responsible for preparing and assembling medical record documentation, ensuring compliance with hospital and medical facility policies, and providing exceptional support to our healthcare providers. If you are a detail-oriented and organized individual with excellent communication skills and a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Key Responsibilities Prepare and assemble medical record documentation/charts for physicians, ensuring accuracy and completeness Ensure medical record compliance by self-documentation attestation and updating patient history, physical exam, and other pertinent health information Prepare and send all documentation to physicians for review and approval via authentication of detailed data entry and facility-specific procedures Monitor the duration of basic lab results and screening procedures, ensuring timely follow-up and communication with healthcare providers Comply with hospital and medical facility policies, including those relating to HIPAA and Joint Commission, to maintain confidentiality and integrity of patient information Perform other clerical duties and tasks to improve provider productivity and clinic workflow as assigned, demonstrating flexibility and adaptability in a fast-paced environment Essential Qualifications High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred At least 1 year of experience in customer service, medical records, or a related field, with a strong understanding of US healthcare industry regulations and standards Excellent communication and interpersonal skills, with the ability to work effectively with healthcare providers, patients, and other stakeholders Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a remote work environment Proficiency in Microsoft Office and electronic medical records (EMRs) systems, with the ability to learn new software and technologies quickly Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer service and support Preferred Qualifications Experience working in a remote or virtual environment, with a strong understanding of the challenges and opportunities of remote work Certification in medical records or a related field, such as Certified Medical Records Technician (CMRT) or Certified Professional in Healthcare Information and Management Systems (CPHIMS) Knowledge of HIPAA and Joint Commission regulations and standards, with a strong commitment to maintaining confidentiality and integrity of patient information Experience with electronic medical records (EMRs) systems, such as Epic or Cerner, and other healthcare software and technologies Bilingual or multilingual skills, with the ability to communicate effectively with patients and healthcare providers from diverse backgrounds Skills and Competencies Strong attention to detail and ability to maintain accuracy and quality in a fast-paced environment Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions Strong communication and interpersonal skills, with the ability to work effectively with healthcare providers, patients, and other stakeholders Ability to work independently and as part of a team, with a strong commitment to delivering exceptional customer service and support Proficiency in Microsoft Office and electronic medical records (EMRs) systems, with the ability to learn new software and technologies quickly Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our team members with opportunities for career growth and professional development. As a Customer Service and Remote Virtual Assistant, you will have the opportunity to work with a dynamic and innovative team, develop new skills and competencies, and advance your career in the US healthcare industry. We offer a range of training and development programs, including onboarding and orientation, ongoing coaching and feedback, and opportunities for advancement and promotion. Work Environment and Company Culture arenaflex is a remote-friendly organization that values flexibility, work-life balance, and employee well-being. We believe in fostering a culture of excellence, inclusivity, and respect, where our team members can thrive and grow professionally and personally. As a remote worker, you will have the opportunity to work from the comfort of your own home, with a dedicated workspace and the flexibility to manage your schedule and workload. Required Equipment Laptop/Desktop with at least i5 processor and 8gb of ram Internet Speed of 35mbps and above Noise Cancelling Headset/Webcam Dedicated place at home for work Compensation, Perks, and Benefits arenaflex offers a competitive salary and benefits package, including a monthly salary of USD $650, opportunities for advancement and promotion, and a range of perks and benefits, such as flexible working hours, remote work options, and professional development opportunities. We believe in recognizing and rewarding our team members for their hard work and contributions, and we offer a range of incentives and bonuses to motivate and inspire our team. Conclusion If you are a motivated and dedicated individual with a passion for delivering exceptional customer service and support, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service and Remote Virtual Assistant, you will have the opportunity to work with a dynamic and innovative team, develop new skills and competencies, and advance your career in the US healthcare industry. Apply now to take the first step towards a rewarding and challenging career with arenaflex! Apply now and join our team of dedicated and passionate professionals who are committed to making a positive impact in the lives of everyone they touch! Apply for this job