**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service**

At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. Our team is a community of innovators, creatives, and problem-solvers who anticipate, lead, and believe that listening is where learning begins. We're a place where the true you can learn, grow, and thrive, and we're excited to invite you to join our community as an Experienced Fiber Customer Support Analyst. **About arenaflex** arenaflex is a leading provider of innovative solutions that power and empower people's lives. We're committed to driving innovation, creativity, and impact in the world, and we're proud to be a community of people who anticipate, lead, and believe that listening is where learning begins. Our team is dedicated to delivering exceptional technical support and customer service to our customers, and we're looking for talented individuals like you to join our team. **Your Role** As an Experienced Fiber Customer Support Analyst, you'll be part of a tech support team in a call center, helping our Fios customers with their voice, data, and video services. You'll be responsible for troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your exceptional technical support and customer service skills will make a significant impact on our customers' experience, and you'll be an integral part of our team's success. **Key Responsibilities** * Answer incoming calls from customers with order inquiry and/or trouble reports * Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network * Perform analysis and isolation of trouble conditions and create and sort trouble reports * Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment * Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business **What We're Looking For** We're looking for individuals who are dedicated to customer service excellence, with amazing communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world. Even better if you have one or more of the following: * A related Associate Degree or 2+ years' relevant experience * Technical support call center experience **Essential Qualifications** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Basic knowledge of communication and networking components **Preferred Qualifications** * Related Associate Degree or 2+ years' relevant experience * Technical support call center experience * Certification in technical support or customer service **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Basic knowledge of communication and networking components * Ability to work independently and as part of a team **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Technical training and certification programs * Leadership development programs * Career advancement opportunities **Work Environment and Company Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is built on the principles of collaboration, inclusivity, and respect. We celebrate our employees' differences and strive to create a workplace where everyone feels valued, connected, and empowered to reach their potential. **Compensation and Benefits** We offer a competitive compensation package, including: * Salary range: $632.00 - $1,770.50 weekly based on a full-time schedule * Incentive-based position with the potential to earn more * Comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance **Equal Employment Opportunity** We're proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At arenaflex, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. **How to Apply** If you're passionate about delivering exceptional technical support and customer service, and you're looking for a challenging and rewarding career opportunity, we encourage you to apply. Please visit our website to learn more about our company culture and benefits, and to submit your application. Apply for this job