**Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex**

At arenaflex, we're revolutionizing the way content creation teams collaborate with our cutting-edge tools and innovative approach to storytelling. As an External Support Engineer, you'll play a vital role in bridging the gap between our content teams and the tools engineering team, ensuring seamless communication and efficient issue resolution. If you're passionate about technology, collaboration, and creative problem-solving, this is the perfect opportunity to join our dynamic team and contribute to the success of arenaflex. **About arenaflex** arenaflex is a leading entertainment company that produces and distributes original content to millions of subscribers worldwide. Our mission is to create engaging, high-quality content that captivates audiences and inspires new ideas. We're committed to innovation, creativity, and excellence in everything we do, and we're looking for talented individuals like you to join our team. **Job Summary** As an External Support Engineer at arenaflex, you'll be responsible for providing technical support to content teams, creating reference materials, and troubleshooting issues with tools and workflows. You'll work closely with our tools engineering team to identify and resolve complex issues, and collaborate with other engineers to develop new tools and processes that improve efficiency and quality. If you're a motivated and detail-oriented individual with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity. **Essential Functions/Responsibilities** * Provide technical support to content teams in regard to the use of content tools, including troubleshooting, debugging, and resolving issues * Create reference materials and provide training to get external teams up to speed with the toolset * Solve and debug possible issues with tools and workflows to quickly resolve issues for users * Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA * Advocate for tools, workflow improvements, and suggestions from external teams * Partner with other engineers to develop tools and processes that improve efficiency and quality * Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion * Exemplify reliability, accountability, and professionalism in all work-related interactions **Skills and Abilities** * Ability to read and understand C# code * Good written and verbal communication, including working with external partners * Positive attitude and ability to receive and provide objective and constructive feedback * Excellent organizational skills * Self-motivating; able to prioritize and manage numerous requests simultaneously * Experience with Jira, Confluence, or other defect-tracking software * Familiarity with Unity 3D game and tool development * Experience with iOS and Android mobile development * Strong problem-solving and analytical skills **Education and Experience** * Computer Science or related degree, or equivalent work experience * Experience supporting a live service or tool environment * Unity 3D game and tool development experience * Experience with Jira, Confluence, or other defect-tracking software * iOS and Android mobile development experience * 5 years experience in delivering production-level code in a professional environment **Position Type/Expected Hours of Work** Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings and other work-related activities during this time. We're a remote-friendly company, and we're open to discussing flexible work arrangements that suit your needs. **Other Duties** Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. **Salary Range** At arenaflex, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of arenaflex is typically $150,000 – 325,000. **Why Join arenaflex?** * Collaborate with a talented team of engineers, designers, and content creators to develop innovative tools and solutions * Work on a wide range of projects, from content creation to tool development, and have the opportunity to make a meaningful impact * Enjoy a dynamic and flexible work environment that values work-life balance and employee well-being * Participate in professional development opportunities, including training, mentorship, and career growth programs * Enjoy a comprehensive benefits package, including health insurance, retirement savings, and paid time off **How to Apply** If you're a motivated and detail-oriented individual with a passion for technology and problem-solving, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references to our online application portal. 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