**Experienced Customer Service Representative (Seasonal / Work From Home) – Join arenaflex's Dynamic Team**

Are you passionate about delivering exceptional customer experiences and working with some of the most exciting brands in the outdoor industry? arenaflex, a leading global leader in the apparel and footwear industry, is seeking highly skilled and motivated customer service representatives to join our dynamic team in a seasonal, work-from-home capacity. As a customer service representative at arenaflex, you will be the face of our company, providing top-notch support to our customers through various channels, including inbound calls, live chat, and email correspondence. **Why Join arenaflex?** * Competitive hourly rate of $16.00 per hour * Full-time or part-time hours available (20 hours/week minimum) * Work from home for the entire seasonal assignment, enjoying the flexibility and comfort of your own space * GREAT FOOT IN THE DOOR! High-level performance may lead to long-term employment opportunities within arenaflex * Discounts available for arenaflex brands, including The North Face, Vans, Timberland, and more **Principal Duties and Responsibilities:** Our customer service representatives play a vital role in ensuring that our customers receive exceptional support and service. Some of the key responsibilities include: * Providing exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence * Processing product orders and providing prompt and efficient response and resolution to all customers' requests utilizing multiple different screens, systems, and websites * Assisting customers, sales reps, and management with inquiries or issues concerning orders * Analyzing, reviewing, and processing customer's request for return authorization and credits * Maintaining effective communication with customers to provide on-going information flow as it relates to sales, promotions, and problems to ensure accurate billings and shipments * Providing technical and/or product information as required to respond to customer inquiries * Certain Customer Care Representatives will have additional responsibilities to service our customers over social media platforms, warranty claims, and other special projects **Requirements:** To be successful in this role, you will need to meet the following requirements: * Must reside in Wisconsin or North Carolina * Must be at least 18 years of age * Must be able to work at least 20 hours per week between the hours of 7:00am - 6:30pm CST * Strong computer skills and ability to multi-task in a fast-paced environment * Reliable internet and a quiet place to work without distractions **Hiring Range:** The hiring range for this position is $13.80 USD - $17.25 USD per hour. Please note that our hiring ranges are determined and built from market pay data, and we comply with all local, state, and federal laws in determining the specific compensation for this position. **Benefits at arenaflex:** As an arenaflex employee, you will have access to a range of benefits, including: * Competitive compensation and benefits package * Opportunities for career growth and professional development * Recognition and rewards for outstanding performance * Discounts on arenaflex products and services * A dynamic and inclusive work environment that values diversity and promotes equal opportunities **Diversity, Equity, and Inclusion at arenaflex:** arenaflex is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers, and the communities in which we live and conduct business. We believe that diversity, equity, and inclusion are essential to our success and growth, and we strive to promote a culture of respect, empathy, and understanding. **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal employment opportunity/affirmative action employer of minorities, females, protected veterans, and the disabled. We are committed to providing equal opportunities in employment and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. **Apply Now:** Apply Job! Apply for this job