**Experienced Customer Care & Sales Representative – Work from Home Opportunity**

**Unlock Your Potential with arenaflex** Are you a customer service enthusiast with a passion for sales and technology? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Care & Sales Representative to join our team of innovative professionals who are dedicated to delivering exceptional customer experiences. **About arenaflex** arenaflex is a leading provider of innovative technology solutions that help consumers unlock their devices' untapped potential. With a global presence and a team of over 17,000 employees, we partner with leading wireless carriers, retailers, and pay-TV providers to deliver a seamless, award-winning customer experience. Our business model is built on building lasting relationships with customers by providing products that meet their needs and understanding their concerns. **The Role** As a Customer Care & Sales Representative, you will be the face of arenaflex, providing exceptional customer service while selling our Connected Home product and other offerings to customers on every call. You will engage with customers to understand their technology needs and provide tailored solutions to meet their expectations. Your primary responsibilities will include: * Evaluating and assisting with customer concerns * Selling arenaflex smart home and other products on every call * Explaining device capabilities, wireless carrier data product offerings, and company policies * Meeting goals and growing from feedback and coaching * Escalating calls to the appropriate tier of customer service function when necessary **What We're Looking For** * High school diploma or equivalent * Customer service experience with a desire to upsell to customers * Ability to retain knowledge and learn product information and customer details * Attention to detail and a friendly, professional demeanor * Flexibility to adapt to customer needs and business requirements * Organization and multitasking skills with speed and accuracy * Problem-solving skills to efficiently resolve issues and meet customer expectations * Dedication to attendance and performance * Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment * Computer literacy with typing speed of 25-35 words per minute and ability to learn call center software * Working knowledge of multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications) * Bilingual skills are a plus * Ability to achieve sales and customer experience goals and objectives **Work from Home Requirements** * Employees must work in a distraction-free workplace that meets arenaflex's ergonomic standards * Minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed * Hard-wired internet connection (Wi-Fi or hotspots are not allowed) **What We Offer** * Competitive hourly rate with opportunities to earn up to $28+ per hour * Affordable medical, dental, and vision benefits program * Comprehensive benefits package, including vacation time, holiday pay, and 401(k) plan * Fun and casual work environment * Opportunities for career growth and professional development * Collaborative work environment with a team of innovative professionals **Our Leadership Principles** * Put Customers First * Play A Team Sport * Take Ownership * Collaborate and Then Commit * Reach Full Potential **Why Join arenaflex?** * Every employee is a leader, from individual contributors to the senior team * We value team success and create a rewarding and collaborative work environment * We provide a comprehensive benefits package and opportunities for career growth and professional development * We're passionate about our people and committed to delivering exceptional customer experiences **How to Apply** If you're a motivated and customer-focused individual with a passion for sales and technology, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process. Apply Now! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity. Apply for this job