Experienced Executive Support Analyst – IT Client Support and Service Delivery for High-Profile Business Clients at blithequark

Introduction to blithequark At blithequark, we pride ourselves on being a leader in the entertainment and media industry, bringing magic to people's lives through our innovative technologies and exceptional customer experiences. Our mission is straightforward: "We Interface, Engage, and Safeguard the blithequark magic." As a key player in the industry, we are committed to delivering top-notch services and support to our clients, and we are looking for talented individuals to join our team. Job Overview The Executive Support Analyst role is a critical position within our organization, responsible for providing white-glove support and services to our high-profile business clients. As an Executive Support Analyst, you will be the primary point of contact for all IT-related activities, ensuring that our clients receive exceptional service and support. You will work closely with our cross-functional teams to deliver tailored solutions, resolve complex technical issues, and provide proactive monitoring and improvement activities to enhance our services. Key Responsibilities Deliver daily IT services and solutions, including consulting with leaders, troubleshooting issues, technical analysis, and solution development. Monitor end-to-end delivery of services, proactively communicate issues to clients, and provide alternative solutions as needed. Coordinate and communicate support issues across various vendors and providers for impacting issues. Ensure client concerns regarding service issues are handled appropriately. Maintain a detailed understanding of the Client Services portfolio of services and establish strong relationships with all areas of IT service delivery. Implement and manage continuous improvement activities to better enable solutions for clients. Assist Enterprise Technology product managers, engineers in process and planning practices in accordance with the executive and broad client community. Adhere to company policies, procedures, and standards. Build framework and support documentation as required in the knowledge base. Provide home IT support and solutions for defined clients. Offer late-night support for IT projects, special events, high-priority incidents, and executive client requests as needed. Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in a related field with 3 years of experience or 7 years of relevant work experience. Experience working in an IT client support role, delivering a personalized experience. Proven ability to handle client calls, demonstrating professional communication skills. Ability to work independently while maintaining transparency on critical issues. Capacity to analyze complex business/technical data and develop creative solutions. Experience prioritizing and running expectations in high-pressure, time-sensitive situations while maintaining integrity. Ability to communicate technical information to clients in a way consistent with their technical expertise. Attention to detail. Ability to lift, carry, and move computer equipment. Ability to work in a production-type environment, requiring a flexible schedule. Preferred Qualifications While not required, the following qualifications are preferred: Functional knowledge of Video Conferencing and A/V technologies in an enterprise environment. Experience using and supporting iOS, Apple/Mac devices, Windows, Active Directory, Exchange/Outlook, SharePoint, enterprise collaboration tools. Skills and Competencies To excel in this role, you will need to possess: Strong technical skills, including experience with Windows operating systems, Mac OS, iOS, Android, Active Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote accessibility, Citrix, virtualization, VPN, TCP/IP, wireless and mobile networking, Mobile Device Management, Microsoft Office Suite, Microsoft Exchange, A/V equipment, Helpdesk ticketing systems, hard drive encryption products, enterprise backup products, SAP, SCCM, Microsoft administration tools, network printing, and client/home/soho networking equipment. Excellent communication and interpersonal skills, with the ability to work effectively with clients, vendors, and internal teams. Strong problem-solving and analytical skills, with the ability to think creatively and develop innovative solutions. Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines. Strong attention to detail, with a focus on delivering high-quality services and support. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As an Executive Support Analyst, you will have access to: Comprehensive training and development programs to enhance your technical and soft skills. Opportunities for career advancement and professional growth within the organization. A collaborative and dynamic work environment that encourages innovation and creativity. Recognition and reward programs to acknowledge and reward outstanding performance. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As an employee, you can expect: A dynamic and collaborative work environment that encourages teamwork and innovation. A comprehensive benefits package, including medical, financial, and other benefits. A flexible work schedule, with opportunities for remote work and flexible hours. A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment. Compensation and Benefits The compensation for this role will be competitive, with a salary range of $35-$40 per year. In addition to your salary, you will be eligible for a range of benefits, including: Comprehensive medical, dental, and vision insurance. 401(k) matching program. Paid time off and holidays. Opportunities for career advancement and professional growth. Conclusion If you are a motivated and talented individual with a passion for delivering exceptional IT support and services, we encourage you to apply for this exciting opportunity. As an Executive Support Analyst at blithequark, you will have the chance to work with a talented team of professionals, develop your skills and expertise, and contribute to the success of our organization. Don't miss out on this opportunity to join our team and help us deliver magic to our clients. Apply now! How to Apply To apply for this role, please follow these steps: Read the official job description carefully. Fill out the application form, attaching the required documents and a passport-sized photo with your signature. Submit your application, and our recruitment team will be in touch with you soon. Apply Job! Apply for this job