**Experienced Entry-Level Online Chat Agent – Deliver Exceptional Customer Service Experience at blithequark**

Are you passionate about providing top-notch customer service and making a lasting impact on people's lives? Do you thrive in fast-paced environments and enjoy problem-solving? If so, we invite you to join blithequark's dynamic customer support team as an entry-level Online Chat Agent. At blithequark, we're dedicated to revolutionizing the way we interact with customers, and we're looking for talented individuals like you to help us achieve this vision. As an Online Chat Agent, you'll be the face of our brand, providing exceptional support to our customers through live chat, email, and other digital channels. Your primary goal will be to resolve customer issues, answer questions, and exceed customer satisfaction metrics while working collaboratively with our internal teams. **About blithequark** blithequark is a forward-thinking organization that's passionate about delivering exceptional customer experiences. We're committed to fostering a culture of innovation, inclusivity, and growth, where our employees feel valued, empowered, and supported to reach their full potential. Our team is comprised of talented individuals from diverse backgrounds, and we're proud to offer a dynamic work environment that encourages creativity, collaboration, and continuous learning. **Key Responsibilities** As an Online Chat Agent at blithequark, your key responsibilities will include: * Responding to customer inquiries via live chat in a timely and professional manner, providing accurate information about our products and services * Resolving customer issues and concerns with empathy and understanding, utilizing problem-solving skills to troubleshoot and resolve complex issues * Collaborating with internal teams to resolve complex customer issues, ensuring seamless communication and effective issue resolution * Meeting and exceeding customer satisfaction and chat performance metrics, continuously improving our customer service standards * Utilizing problem-solving skills to troubleshoot and resolve issues, providing creative solutions to complex problems * Staying up-to-date with product knowledge, industry trends, and best practices in customer service **Requirements** To succeed as an Online Chat Agent at blithequark, you'll need: * 0-2 years of customer service experience (chat experience a plus) * High school diploma or equivalent required * Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and multitask * Basic knowledge of computer software and technology, with a willingness to learn and adapt to new systems and tools * Strong attention to detail and customer service skills, with a focus on delivering exceptional customer experiences **Preferred Qualifications** While not required, the following qualifications will give you a competitive edge: * Experience with chat software and technology, such as Zendesk or Freshdesk * Knowledge of customer service principles and practices, including customer journey mapping and service design * Certification in customer service, such as Certified Customer Service Representative (CCSR) * Experience working in a call center or customer service environment, with a proven track record of delivering exceptional customer experiences **What We Offer** As a valued member of our team, you'll enjoy: * A competitive salary and benefits package, designed to support your financial well-being and work-life balance * Comprehensive training and development programs, tailored to your needs and career goals * Opportunities for career growth and advancement, with a clear path for professional development and advancement * Flexible scheduling and remote work options, allowing you to work from anywhere and maintain a healthy work-life balance * Recognition and rewards for outstanding performance, celebrating your achievements and contributions to our team's success **Available Shifts and Compensation** We offer a range of shifts to accommodate your schedule and preferences, with the following compensation rates: * $20.00 - $47.00/hour, depending on your experience and performance **How to Apply** If you're passionate about delivering exceptional customer service and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools Apply Job! Apply for this job