Experienced EAP Worklife Customer Support Associate for Blithequark - Delivering Exceptional Member Experiences in a Fully Remote Environment (Sun-Thu 1:30pm-10:00pm EST)

Introduction to Blithequark At blithequark, we are driven by a singular purpose: to bring heart to every moment of health. This guiding principle shapes our commitment to delivering human-centric healthcare solutions in a rapidly evolving world. Our brand, with heart at its core, conveys a personal message that emphasizes the importance of how we deliver our services, not just what we deliver. We invite you to join our team as an EAP Worklife Customer Support Associate, where you will play a vital role in transforming our culture and accelerating our ability to innovate and deliver personalized, convenient, and affordable healthcare solutions. Job Overview We are seeking high-performing individuals to join our team in a fully remote capacity, working from anywhere in the U.S. As an EAP Worklife Customer Support Associate, you will be the front-door to Mental Health Wellbeing for our members, providing an integrated experience across the breadth of our products to ensure every member and their families receive the right support for their unique mental wellbeing needs. This role operates on a Sunday to Thursday schedule from 1:30pm-10:00pm EST, with the expectation of holiday work and potential schedule adjustments based on business needs. Key Responsibilities Determine the purpose of calls by actively listening and interacting with callers, triaging calls in a professional and timely manner. Assess clients' needs, research, and articulate information regarding pertinent EAP/Worklife services and resources. Recognize crisis situations and evaluate the need for action to minimize risk. Perform research in internal databases and online to identify potential providers and resources. Enter member information into the appropriate EAP system, initiating cases and documenting comments and information thoroughly and professionally. Provide team member support by receiving calls transferred from counselors and offering immediate member assistance. Schedule appointments for members with counselors and assist team members with necessary activities to respond to member inquiries about services and resources related to life skills. Communicate effectively with all internal stakeholders and utilize relevant databases to research and identify validated member resources. Make outbound calls as appropriate to identify and assist with securing member resources and/or services. Assist team members with administrative tasks, including printing and fulfillment needs, and maintain an inventory of materials in the EAP system. Essential Qualifications 1 year of customer service and call center experience. 1 year of experience in a social, psychological, or human service field providing client support. Basic computer knowledge, including Microsoft Office Suite, Word, Excel, and Teams. High School Diploma or equivalent GED. Preferred Qualifications 1 year of Behavioral Health experience. Skills and Competencies To excel in this role, you will need to possess excellent communication and interpersonal skills, with the ability to empathize with members and provide personalized support. You should be proactive, able to work independently, and demonstrate a strong commitment to delivering exceptional customer experiences. Additionally, you will need to be proficient in using technology, including internal databases and software applications, to efficiently manage member information and resources. Career Growth Opportunities and Learning Benefits At blithequark, we are dedicated to the growth and development of our colleagues. As an EAP Worklife Customer Support Associate, you will have access to a range of training programs, workshops, and online courses to enhance your skills and knowledge. You will also have opportunities to collaborate with experienced professionals, share best practices, and contribute to the development of new initiatives and services. Work Environment and Company Culture Blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We strive to provide a culture that is supportive, collaborative, and empowering, where colleagues can thrive and grow. As a fully remote team, we prioritize open communication, transparency, and trust, ensuring that all colleagues feel connected and engaged. Compensation, Perks, and Benefits The typical pay range for this role is $18.50 - $31.72 per hour. In addition to your compensation, you will be eligible for a range of benefits, including medical, dental, and vision coverage, a 401(k) retirement savings plan, and an Employee Stock Purchase Plan. You will also have access to numerous well-being programs, education assistance, free development courses, and discount programs with participating partners. As a blithequark colleague, you will enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Conclusion If you are a compassionate and driven individual who is passionate about delivering exceptional customer experiences, we invite you to apply for the EAP Worklife Customer Support Associate role at blithequark. As a member of our team, you will play a vital role in transforming the lives of our members and contributing to the growth and success of our organization. Apply now to join our dynamic and supportive team and take the first step towards a rewarding and challenging career with blithequark. Apply for this job