**Experienced Director - AO Customer Service – Airline Operations and Customer Experience Management**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving operational excellence in a fast-paced airline environment? Do you have a proven track record of leading high-performing teams and achieving business objectives in a unionized labor force climate? If so, we invite you to join arenaflex, a world-class airline that is committed to innovation, customer satisfaction, and employee engagement. As a Director - AO Customer Service, you will play a critical role in shaping the customer experience and operational efficiency at arenaflex's Chicago O'Hare International Airport (ORD) hub. You will be responsible for leading a team of customer service professionals, ensuring seamless execution of airport operations, and driving business results in a dynamic and competitive environment. **About arenaflex** arenaflex is a leading airline that is dedicated to connecting people and cultures around the world. With a strong commitment to innovation, customer satisfaction, and employee engagement, we are shaping the future of air travel. Our mission is to provide exceptional customer experiences, operational excellence, and a positive impact on the communities we serve. **Key Responsibilities** As a Director - AO Customer Service, you will be responsible for: * Leading a team of customer service professionals to deliver exceptional customer experiences and drive business results * Ensuring seamless execution of airport operations, including functional exercises above and below the wing * Achieving planned financial targets and maintaining a high-performing team in a unionized labor force climate * Collaborating with union leadership to ensure fair and effective labor relations * Driving results through leadership, direction, planning, and inspiration * Overseeing station functional execution, including unwavering quality measurements, Joined Track, UP, Client Managing, Slope Dealing with, and PLB objective accomplishment * Ensuring station health and safety, including Airplane Harm and LTI objective accomplishment, PPBM/Pack consistence, and station late weight consistence * Participating in audit sheets (PRB, SRB, and ARB) and serving as a government office contact (TSA, Airport Power, CBP, Police, Fire, FBI, DPU, and FAM) * Guaranteeing a polite, mindful, and deferential workplace (ECI execution), executing training programs, and driving issue goal cycle in every space of liability * Overseeing a piece of the consolidated budget of $50-60M, ensuring cost control, labor delivery against plan, and upsell execution for the station to meet or surpass objectives **Essential Qualifications** To be successful in this role, you will need: * A bachelor's degree or equivalent significant work experience * 7+ years of management experience in an airport operational environment * Proven results in the management of a multi-division, complex business, including tasks, planned operations, business systems, execution measurements, and budgets * Demonstrated progress in the management of people, navigation, and objective-coordinated administration * Strong experience with functional and corporate cycles and systems * Experience overseeing health-related programs and administrative requirements * Past experience overseeing in a unionized labor force climate **Preferred Qualifications** While not essential, the following qualifications would be beneficial: * Project management skills * Experience with departmental health, administrative and strategy consistency, departmental preparation, and functional oversight for merchant powering activities, deicing tasks, and unique services regions * Strong experience with global services and arenaflex Club support **Skills and Competencies** To succeed in this role, you will need to possess: * Strong leadership and management skills, with the ability to inspire and motivate high-performing teams * Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders * Strong analytical and problem-solving skills, with the ability to drive results through data-driven decision-making * Ability to work in a fast-paced, dynamic environment, with a strong focus on customer satisfaction and operational excellence * Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Experience with unionized labor force climate and collective bargaining agreements **Career Growth Opportunities and Learning Benefits** At arenaflex, we are committed to the growth and development of our employees. As a Director - AO Customer Service, you will have opportunities to: * Develop your leadership and management skills through training and development programs * Participate in cross-functional projects and initiatives, with the opportunity to work with diverse teams and stakeholders * Contribute to the development of arenaflex's customer experience strategy and operational excellence initiatives * Collaborate with union leadership to drive positive labor relations and employee engagement **Work Environment and Company Culture** arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. As a Director - AO Customer Service, you will be part of a high-performing team that is committed to delivering exceptional customer experiences and operational excellence. Our company culture is built on the principles of innovation, customer satisfaction, and employee engagement, and we offer a range of benefits and perks to support your well-being and career growth. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * A salary range of $35-$40 per year * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and career growth * A range of perks and benefits, including space-available travel, parental leave, and employee recognition programs **How to Apply** If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences and driving operational excellence, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer that is committed to diversity, equity, and inclusion. We welcome applications from diverse candidates who are passionate about delivering exceptional customer experiences and driving operational excellence. If you require accommodation during the application process, please contact our HR department at [insert contact information]. Apply for this job