Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for Innovative Customer Experiences at arenaflex

Introduction to arenaflex and the Industry arenaflex is a pioneering force in the financial services sector, leveraging cutting-edge technology to deliver exceptional customer experiences. Our Talk Abilities group is at the forefront of this innovation, utilizing emerging artificial intelligence to proactively engage with our cardmembers and provide hyper-customized experiences. As a leader in the industry, we are committed to fostering a culture of inclusivity, diversity, and excellence. If you are passionate about harnessing the power of technology to drive customer satisfaction and business growth, we invite you to join our team as a Digital Product Manager. Job Overview We are seeking a highly skilled and motivated Digital Product Manager to join our Automation Development team. As a key member of this team, you will be responsible for leading the discovery, definition, and execution of advanced chat automation capabilities. Your expertise will be instrumental in shaping our conversational AI client servicing products and driving business growth through innovative customer experiences. This is a unique opportunity to work with a talented team of professionals who share your passion for technology, innovation, and customer satisfaction. Key Responsibilities Lead the acquisition and integration of continuous product discovery efforts and define product requirements that provide opportunities to enhance the customer experience Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments Partner with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design Lead customer testing and post-launch sustainment analysis of automation and identify ways to improve the experience Analyze performance metrics that demonstrate the health of the product and develop clear data-informed product recommendations accordingly Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing for business value Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience Essential Qualifications Bachelor's degree in business, computer science, engineering, or a related field Passion and desire to understand how things work and the ability to use that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action Excitement for excellent products and services, ability to empathize with customers, and skilled at articulating product functionality Proven self-starter with the ability to manage multiple priorities and tasks Strong written and verbal communication skills as demonstrated by your ability to convey new and complex details with brevity and clarity Preferred Qualifications Experience in conversational AI, live chat support, or related fields Knowledge of industry trends and emerging technologies in artificial intelligence and machine learning Familiarity with agile development methodologies and product management tools Experience working with cross-functional teams, including engineering, design, and business stakeholders Skills and Competencies Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights Excellent communication and collaboration skills, with the ability to work effectively with diverse stakeholders Strong business acumen, with the ability to prioritize initiatives based on business value and customer needs Ability to adapt to changing priorities and deadlines in a fast-paced environment Strong leadership and mentoring skills, with the ability to guide and support team members Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Digital Product Manager, you will have access to a range of training and development opportunities, including mentorship programs, workshops, and conferences. You will also have the opportunity to work with a talented team of professionals who share your passion for technology and innovation. Our company culture values continuous learning, innovation, and excellence, and we encourage our employees to pursue new challenges and opportunities for growth and development. Work Environment and Company Culture arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We are committed to creating a work environment that is supportive, collaborative, and empowering. Our employees are passionate about their work and are dedicated to delivering exceptional customer experiences. We offer a range of benefits and programs to support the well-being and success of our employees, including flexible work arrangements, comprehensive health and wellness programs, and opportunities for career advancement and professional growth. Compensation, Perks, and Benefits We offer a competitive salary range of $20-30 per hour, as well as a range of benefits and perks, including: Comprehensive health, dental, and vision insurance 401(k) matching program Flexible work arrangements, including remote and hybrid options Comprehensive paid time off and holiday schedule Opportunities for career advancement and professional growth Access to exclusive employee discounts and perks Conclusion If you are a motivated and talented Digital Product Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a leader in the financial services sector, we offer a dynamic and inclusive work environment, a range of benefits and perks, and opportunities for career growth and development. Join our team and help us shape the future of customer experiences through innovative technology and exceptional service. Apply now to become a part of our team and take the first step towards an exciting and rewarding career at arenaflex. We look forward to hearing from you! Apply for this job