Experienced Customer Service Agent – Remote Work Opportunity with Competitive Hourly Rate at arenaflex

Introduction to arenaflex Imagine being part of a dynamic and inclusive team that values diversity and promotes a culture of excellence. At arenaflex, we are committed to providing exceptional customer experiences and creating a work environment that is engaging, supportive, and rewarding. As a leader in our industry, we offer a unique opportunity for talented individuals to grow their careers, develop new skills, and be part of a team that is passionate about delivering outstanding results. Job Overview We are seeking an experienced and skilled Customer Service Agent to join our team at arenaflex. As a Customer Service Agent, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner. This is a remote work opportunity with a competitive hourly rate of $24/hour, and we are looking for someone who is passionate about delivering outstanding customer experiences and is committed to providing high-quality service. Key Responsibilities Issue, reissue, and refund traveler tickets Book, ticket, and confirm flight reservations Rebook travelers on oversold flights and during irregular operations Perform passenger check-in and front seat assignment (except curbside), correct oversold seat assignments, and issue upgrades Issue vouchers as well as direct contractors for passenger lodging, meals, and transportation; coordinate refuel and refresh Perform passenger boarding, including ticket lift as well as ticket lift/check Work gate reader/scanner and related duties to include pre-boarding, monitoring/checking carryon items, and exit line models Work jetways/bridges for purposes of boarding and deplaning passengers Make boarding and departure gate announcements Convey domestic/international flight documents Perform passenger service flight close-out procedures Accept, check, and label passengers' baggage at destination points, full-service ticket counters, and premium ticket counters Maintain schedule of flight boarding process Perform customer care hands-on training Process and complete credit card baggage transactions at counters in the ticket counter area and activation stations Assist passengers with self-service kiosk check-in and kiosk baggage handling at ticket counters Line queues at ticket counter stands and ticket counters Clear/verify international documents at counter in the ticket counter area and activation stations Accept and activate passengers' self-labeled bags at activation stations Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory passengers, special assistance passengers, or unaccompanied minors Perform customer assistance work related to handling regional flights and contractor/ground handling arrangements or agreements Have standard and predictable attendance on-site, including meeting any mandatory overtime requirements Respond and assist during security and/or emergency situations Provide connecting passengers gate information Provide quality customer care in a professional manner and in accordance with arenaflex's guidelines Comply with company policies, procedures, and performance standards Complete job-relevant stages of training Comply with applicable laws (e.g., DOT, FAA, TSA) Use various internal resources/systems including during customer interactions Wear uniform as required by company policy Essential Qualifications To be successful in this role, you will need to have a Bachelor's degree and relevant work experience in customer service. You should be fluent in English and have excellent communication skills. A valid driver's license and the ability to pass a background check are also required. You should be authorized to work in the U.S. and be able to get proper airport authority as well as U.S. Customs security badges, if applicable. Preferred Qualifications While not essential, having bilingual language skills, working knowledge of Saber or other Passenger Service Systems, and previous face-to-face customer service experience would be an advantage. Experience working in a high-speed environment and knowledge of airport operations would also be beneficial. Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. We offer a range of training programs, including on-the-job training, to help you develop new skills and advance your career. Our goal is to provide a supportive and inclusive work environment that encourages you to be your best self and reach your full potential. Work Environment and Company Culture arenaflex is a dynamic and inclusive company that values diversity and promotes a culture of excellence. We believe in creating a work environment that is engaging, supportive, and rewarding, and we are committed to providing our employees with the tools and resources they need to succeed. Our company culture is built on a foundation of respect, integrity, and teamwork, and we are proud of our reputation as a leader in our industry. Compensation and Benefits We offer a competitive hourly rate of $24/hour, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) program, and additional benefits such as our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. We also offer a range of health and wellness programs to help you maintain a healthy work-life balance. Conclusion If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Agent, you will be part of a dynamic and inclusive team that is committed to delivering exceptional customer experiences. With a competitive hourly rate, comprehensive benefits, and opportunities for career growth and development, this is a unique opportunity to join a leader in our industry and take your career to the next level. Apply now and become part of the arenaflex team! Apply for this job