**Experienced Customer Support Specialist – Virtual Career Center Support**

At arenaflex, we're on a mission to empower individuals to realize their full potential by providing unparalleled access to career services. Our innovative All-In-One Virtual Career Center has revolutionized the way institutions like UCLA, MIT, and Baton Rouge Community College deliver career services, career readiness, and student outcomes. As a key member of our mission-driven team, you'll play a vital role in shaping the future of career development. **About arenaflex** arenaflex is a dynamic and collaborative organization that prioritizes people and innovation. Our fully remote team operates from a physical office in Cambridge, MA, fostering a culture of mobility and flexibility. Backed by leading technology investors, including Growth Street Partners, Strada Education, and LearnLaunch, we're committed to disrupting the traditional career services landscape. **Job Overview** We're seeking an experienced Customer Support Specialist to join our team on a 6-month contract basis, with the potential for extension or conversion to a permanent role based on performance and company needs. As a Support Specialist, you'll be responsible for delivering exceptional support to our customers and users, ensuring a seamless and positive experience with our platform. **Key Responsibilities** * Provide email support to arenaflex customers via our internal ticket queue, resolving general questions and completing platform configuration and set up integrations on clients' behalf. * Troubleshoot and escalate issues to relevant functional teams or account owners, maintaining high standards for response and resolution times. * Configure fields in the admin console of our SaaS product, including DNS, single-sign on (SSO) issues, and manage .csv imports. * Collaborate with the Support Team to share trends, insights, and improve the overall user experience. * Review documentation and flag opportunities for additional internal and external, client-facing documentation. * Maintain a standard level of excellence regarding response times, resolution times, and the quality of the client support experience. **Overall Volume** * ~30-40 tickets per day **Competencies/Required Skills** * Ability to follow directions accurately and efficiently. * Excellent verbal and written communication skills. * Ability to work independently and as part of a team. * A willingness to learn and ask questions. * Strong help desk skills with a focus on resolving user issues promptly. * High attention to detail and "reading between the lines" of customer requests. * Willingness to "roll up your sleeves" and troubleshoot issues quickly and efficiently. * Experience configuring fields in an admin console within a SaaS product. * Experience with DNS, SSO, .csv imports, and spreadsheets. * Ability to provide a regular schedule Monday through Friday to provide consistent assistance in the support queue. **Bonus Skills** * Familiarity with HubSpot Service Queue or similar support platforms is a plus. * Knowledge of WordPress or previous experience using arenaflex is a plus. * Previous experience in an Enterprise SaaS Customer Support team. **Compensation** * $30 - $40 an hour **What else should you know?** At arenaflex, we prioritize our people and strive to create a work environment that reflects our values. We offer competitive compensation, including participation in a generous employee equity stock option program, a wide range of employee benefits, and a commitment to being an equal opportunity employer. **Interested but not sure you're the right fit?** If this sounds like a company you'd like to join, but it may not be the right role, please don't hesitate to reach out. We welcome conversations with individuals from diverse backgrounds and skill sets. **EEO Statement** arenaflex is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. **Disability Accommodation** For individuals with disabilities that need additional assistance at any point in the application and interview process, please contact [email protected] Apply Job! **About arenaflex's Culture and Benefits** At arenaflex, we believe in creating a work environment that fosters growth, collaboration, and innovation. Our team is passionate about making a positive impact on the lives of our customers and users. We offer a range of benefits, including: * Competitive compensation and benefits package * Generous employee equity stock option program * Flexible work arrangements and remote work options * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities to work with a diverse and talented team **Why join arenaflex?** * Be part of a mission-driven organization that's making a positive impact on the lives of our customers and users. * Work with a talented and diverse team that's passionate about innovation and collaboration. * Enjoy a competitive compensation and benefits package that reflects our commitment to our people. * Develop your skills and expertise in a dynamic and fast-paced environment. * Contribute to the development of our innovative All-In-One Virtual Career Center. * Be part of a company that's committed to being an equal opportunity employer and maintaining a diverse and inclusive work environment. **Ready to join the arenaflex team?** If you're passionate about delivering exceptional customer support and want to be part of a mission-driven organization that's making a positive impact, we encourage you to apply for this exciting opportunity. 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