**Experienced Customer Service Representative – Specialty Pharmacy Support**

At arenaflex, we're dedicated to delivering exceptional healthcare services that put our customers at the heart of everything we do. Our purpose is simple: to bring our heart to every moment of your health. This guiding principle drives our commitment to innovation, convenience, and affordability in the rapidly changing world of healthcare. As a Customer Service Representative at arenaflex, you'll play a vital role in transforming our culture and accelerating our ability to deliver solutions that make healthcare more personal, convenient, and affordable. **About arenaflex** arenaflex is a leading healthcare organization that's passionate about putting our customers at the forefront of everything we do. With a strong focus on innovation, convenience, and affordability, we're committed to delivering exceptional healthcare services that meet the evolving needs of our customers. Our team is dedicated to creating a culture that's driven by our core values of compassion, empathy, and excellence. **Job Summary** We're seeking an experienced Customer Service Representative to join our Specialty Pharmacy team in Florida. As a key member of our team, you'll provide telephone support to patients receiving life-sustaining specialty drug therapy, ensuring that their medication orders are processed efficiently and effectively. Your primary responsibilities will include: * Providing exceptional customer service to patients, insurance companies, and internal partners * Coordinating and processing new patient medication orders and reorders * Verifying and reverifying benefits to ensure accurate processing * Translating and entering new or refill prescriptions into the pharmacy information system * Communicating and collecting copay amounts * Obtaining authorizations and working with insurance companies, healthcare providers, and internal teams to resolve and defer orders with accounts receivable or clinical issues **Key Responsibilities** * Provide exceptional customer service to patients, insurance companies, and internal partners * Coordinate and process new patient medication orders and reorders * Verify and reverify benefits to ensure accurate processing * Translate and enter new or refill prescriptions into the pharmacy information system * Communicate and collect copay amounts * Obtain authorizations and work with insurance companies, healthcare providers, and internal teams to resolve and defer orders with accounts receivable or clinical issues * Collaborate with internal teams to ensure timely and accurate processing of specialty medications * Demonstrate a deep understanding of healthcare benefits, insurance, prescriptions, and medical terminology **Essential Qualifications** * One year of experience in a customer service role handling and resolving a high volume of complex customer needs over the phone * One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Verifiable high school diploma or equivalent **Preferred Qualifications** * Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology * Experience working in a fast-paced environment with multiple priorities and deadlines **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a team environment and collaborate with internal teams * Strong problem-solving and analytical skills * Ability to multitask and prioritize tasks effectively * Proficiency in Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications * Strong computer keyboarding skills and aptitude **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning and development opportunities, including: * On-the-job training and coaching * Online training and development courses * Mentorship programs * Opportunities for advancement and career growth **Work Environment and Company Culture** Our team is dedicated to creating a culture that's driven by our core values of compassion, empathy, and excellence. We're committed to providing a work environment that's inclusive, supportive, and empowering. Our employees are self-disciplined, hardworking, curious, trustworthy, humble, and truthful, and we're passionate about making a difference in the lives of our customers. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A base hourly rate or base annual full-time salary * A bonus, commission, or short-term incentive program * A range of medical, dental, and vision benefits * Eligibility for our 401(k) retirement savings plan * An Employee Stock Purchase Plan * Fully-paid term life insurance * Short-term and long-term disability benefits * Paid Time Off (PTO) or vacation pay * Paid holidays throughout the calendar year * A CVS store discount * Discount programs with participating partners **How to Apply** If you're passionate about delivering exceptional customer service and making a difference in the lives of our customers, we encourage you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online 2. Take our online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join our team and make a difference in the lives of our customers. Apply today! Apply Job! Apply for this job