**Experienced Customer Support Representative – Sales and Account Management**

At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional support experiences. As an Experienced Customer Support Representative – Sales and Account Management, you'll play a vital role in driving sales growth, building strong relationships with our customers, and ensuring their needs are met with precision and care. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about delivering cutting-edge solutions to our customers. Our team is dedicated to fostering a culture of collaboration, creativity, and continuous learning. We're committed to making a positive impact on our customers' lives and businesses, and we're looking for talented individuals like you to join our journey. **Key Responsibilities** As an Experienced Customer Support Representative – Sales and Account Management, your primary responsibilities will include: * Maintaining a deep understanding of the assigned Account Manager's travel plans and business activities to ensure seamless support and sales growth. * Processing, confirming, monitoring, and managing customer orders through our PSG system, while communicating effectively with customers to meet or exceed company objectives. * Building and maintaining profitable existing customer relationships through direct contact, indirect contact, paper and/or electronic resources, and personal initiative. * Developing and fostering a positive, collaborative working relationship with the assigned Account Manager to drive sales growth and customer satisfaction. * Scheduling sufficient time to understand the business model, objectives, and anticipated product needs of assigned customers to provide tailored support and sales solutions. * Quoting sales prices and credit terms based on the needs, goals, and objectives of our company, while presenting marketing materials, advertising programs, new products, and value-added services to existing customers. * Collecting, disseminating, and storing competitor information, market news, new product information, and related data to stay ahead of the competition and meet the anticipated needs of our company. * Selling all products and processing all orders with attention to profit, volume, and value-added elements to drive sales growth and customer satisfaction. * Conveying price quotations to customers and preparing internal reports as required to ensure accurate and timely communication. * Being aware of customer payment performance to ensure timely and efficient payment processing. * Attending and participating in staff meetings, sales meetings, training events, and product seminars to stay up-to-date on industry trends and best practices. * Creating customer sales forecasts and project pipelines as requested by the company to drive sales growth and customer satisfaction. **Time Management** As an Experienced Customer Support Representative – Sales and Account Management, you'll be expected to: * Be present and available for work and work-related activities in a manner consistent with company policy, the arenaflex employee handbook, and best practices. * Utilize available technology to maximize job effectiveness and stay connected with customers and colleagues. * Plan the use of time in such a manner as to achieve stated company goals and objectives, while keeping accurate records and maintaining a professional work environment. **Self-Organization** To succeed in this role, you'll need to: * Plan and prepare before each customer interaction to ensure a seamless and effective support experience. * Properly maintain and use company equipment and resources in a manner consistent with company goals and objectives. * Dress in a professional manner that reflects positively on the company and on you as a professional. **Administrative** As an Experienced Customer Support Representative – Sales and Account Management, you'll be responsible for: * Properly filling out and maintaining customer profiles, company files, order forms, and documents as required. * Submitting daily planner/call reports, sales plans for existing customers, forecasts, and customer activity reports in a timely manner. * Submitting new customer credit applications on behalf of the assigned Account Manager. * Being proficient in the use of computer programs and other systems to effectively conduct business. * Analyzing and monitoring data to effectively manage customer accounts and drive sales growth. **Interaction within the company** As an Experienced Customer Support Representative – Sales and Account Management, you'll need to: * Comply with all company policies and directives to ensure a positive and productive work environment. * Operate within stated timelines to meet sales goals and customer expectations. * Develop positive relationships and communicate effectively with all fellow employees within arenaflex and our parent company. **Qualifications** To perform this job successfully, you'll need to: * Possess the intellectual and physical capabilities necessary to be trained to accomplish all items listed in this job description. * Have a High School Diploma or General Equivalency Diploma as a minimum. * Communicate accurately and effectively in all standard business communication mediums using the English language. * Be able to add, subtract, multiply, and divide, including calculating percentages, interest, proportions, discounts, circumference, and volume using readily available office equipment. * Have the ability to solve reasonably anticipated general business problems, including those containing more than one variable. * Possess the physical requirements necessary to perform the essential functions of this job, including sitting, using hands to finger, handle or feel objects, tools, or controls, and talking or hearing. **Work Environment** As an Experienced Customer Support Representative – Sales and Account Management, you'll work in a dynamic and fast-paced environment that includes: * General office workspace(s) * Factory floor space that may include working near manual and automatic devices/equipment used in the manufacture, processing, packaging, storage, transportation, and conveyance of a myriad of products. * Warehouse or other storage spaces that may be air-conditioned and/or heated, cooled (refrigerated locker), freezing (freezer locker), or ambient temperature. * Ground and air transport equipment. * Travel as required to meet with customers and attend industry events. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * A salary that reflects your experience and qualifications * Opportunities for career growth and professional development * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * A dynamic and supportive work environment that encourages collaboration and creativity **How to Apply** If you're a motivated and results-driven individual who is passionate about delivering exceptional customer support experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the arenaflex team! Apply for this job