**Experienced Customer Support Specialist – Solar Activation and Net Metering Coordination**

At arenaflex, we're on a mission to revolutionize the way we approach customer support, and we're looking for a talented and dedicated individual to join our team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to residential customers, ensuring a seamless experience from solar activation to net metering coordination. **About arenaflex** arenaflex is a leading innovator in the industry, with a team of over 700 individuals working on cutting-edge projects and products. Our customer base includes Fortune 100 retail and CPG companies, leading store chains, fast-growth fintech, and multiple Silicon Valley startups. We're proud to be ISO 9001:2015, 27001:2013, and 20000-1:2018 certified, reflecting our commitment to excellence and quality. **Our Culture** At arenaflex, we believe in the power of collaboration and learning. Our vibrant culture is designed to make the workplace fun and engaging, while also fostering growth and development. We're passionate about using cutting-edge technologies to drive success, both for our company and for our employees. **Job Summary** As a Customer Support Specialist, you will be the primary point of contact for residential customers, providing exceptional service and support throughout the solar activation and net metering process. You will work closely with customers, account managers, utilities, jurisdictions, sub-contractors, build partners, and internal construction managers to ensure a smooth and efficient activation. **Key Responsibilities** * Deliver exceptional customer service as a primary point of contact from customer utility submittal to solar activation * Work with residential customers (homebuyers) to obtain solar net metering documents signed * Educate customers on how Net Metering works in their utility, providing realistic timelines for the approval process by the utility company * Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status, timelines, and next steps * Work with customers prior to final home purchase and after to obtain inputs such as documents or signatures on application forms * Interact with customers via phone calls, emails, and text messaging * Manage a pipeline of 100+ projects * Provide accurate and timely resolution to customer questions and requests * Maintain a current understanding of utility, permitting, and other external lead times * Document all customer interactions in accordance with standard process * Handle escalated projects in collaboration with stakeholders across the business and where necessary, escalate projects with challenges to Supervisor for resolution * Identify areas of improvement in our customer journey and work with the account manager and leadership team to implement solutions * Coordinate with account managers, utilities, jurisdictions, sub-contractors, build partners, and internal construction manager to ensure a smooth and efficient activation * Problem-solve project challenges, support teams in removing roadblocks, and escalate issues as needed to ensure quick action and resolution **Requirements** * 2+ years of experience in project administration, project management, or field construction * Exceptional customer service skills and maintaining customer relationships * Strong communication skills with the ability to resolve customer questions and issues * Strong computer skills: Salesforce, Google Suite, MS Word, Excel, Oracle (a plus) * Excellent organizational and time management skills * Detail-oriented and ability to work in a fast-paced environment * Excellent verbal and written communication skills * Ability to work in the CST time zone **What We Offer** * Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technologies and tools * Flexible work arrangements, including remote work options * Comprehensive training and onboarding program * Ongoing support and mentorship from experienced colleagues **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Apply Now** Apply Job! **About arenaflex** To learn more about arenaflex, visit our LinkedIn page: Apply for this job