**Experienced Customer Service Executive – Insurance Industry Expertise**

Join arenaflex, a leading insurance company, in delivering exceptional customer service and making a real difference in the lives of valued customers. As an Experienced Customer Service Executive, you will play a vital role in providing quality solutions and support to customers in the insurance industry. With a positive and collaborative work culture, arenaflex is dedicated to ensuring both customer satisfaction and employee success. **About arenaflex** arenaflex is a pioneering insurance company that has been at the forefront of the industry for years. We pride ourselves on our commitment to delivering exceptional customer service, and our team of experts is dedicated to providing quality solutions and support to valued customers. With a strong focus on innovation and customer-centricity, arenaflex is the perfect place for customer service professionals who are passionate about making a real difference. **Benefits & Perks** As an Experienced Customer Service Executive at arenaflex, you can expect a comprehensive benefits package that includes: * A competitive salary package with shift allowance * A comprehensive training programme to help you develop your skills and knowledge * Opportunities for career growth and development, with a clear path for progression * Remote work option after training, allowing you to work from the comfort of your own home * A supportive and inclusive work environment, where you can thrive and be yourself * Employee discounts and incentives, because we want to reward your hard work and dedication **Responsibilities** As an Experienced Customer Service Executive, you will be responsible for: * Resolving customer queries and providing prompt solutions via telephone and email * Collaborating with colleagues, managers, and other teams to ensure timely customer resolutions * Managing inbound customer enquiries, adhering to service level agreements (SLAs) * Recording customer interactions accurately and following up on associated tasks until they are resolved * Liaising with internal teams to gather information and address complaints effectively * Delivering excellent customer service, maintaining a positive and empathetic approach **Essential Qualifications & Experience** To be successful in this role, you will need: * Proven experience in a customer service role, preferably in the insurance industry * Excellent communication skills, both verbal and written * Strong problem-solving abilities and the ability to handle conflicts diplomatically * Attention to detail and organisational skills * Familiarity with using customer service systems and data entry * Ability to work collaboratively in a team environment **Desirable Qualifications & Experience** While not essential, the following qualifications and experience would be highly desirable: * Knowledge of insurance products and services * Previous experience in handling inbound and outbound calls * Understanding of regulatory requirements related to customer handling **Technologies** As an Experienced Customer Service Executive, you will need to be proficient in using customer service systems and software, as well as having basic knowledge of Microsoft Office Suite (Word, Excel, Outlook). **How to Apply** If you are enthusiastic about delivering outstanding customer service and thrive in a collaborative work environment, we would love to hear from you. Please submit your application, including your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. **Training & Development** As part of our comprehensive training programme, you will receive one week of training at our Birmingham office, followed by remote work. The ideal start date for training is the week commencing 21st October. We will provide you with all the tools and support you need to succeed in this role. **Equal Opportunities Employer** arenaflex is a disability-confident employer and is committed to building a supportive environment for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. **Apply Now** Don't miss out on this exciting opportunity to join our dedicated and dynamic customer service team. Apply now and take the next step in your career! Why Choose arenaflex? * We offer a comprehensive benefits package, including a competitive salary, comprehensive training, and opportunities for career growth and development. * We are a disability-confident employer and are committed to building a supportive environment for candidates of all backgrounds and abilities. * We offer a remote work option, allowing you to work from the comfort of your own home. * We are a dynamic and collaborative team, where you can thrive and be yourself. What We Offer * Competitive salary package with shift allowance * Comprehensive training programme * Opportunities for career growth and development * Remote work option after training * Supportive and inclusive work environment * Employee discounts and incentives How to Apply If you are enthusiastic about delivering outstanding customer service and thrive in a collaborative work environment, we would love to hear from you. Please submit your application, including your resume and a cover letter detailing your relevant experience and why you are a great fit for this role. Equal Opportunities Employer arenaflex is a disability-confident employer and is committed to building a supportive environment for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Apply Now Don't miss out on this exciting opportunity to join our dedicated and dynamic customer service team. Apply now and take the next step in your career! By applying for this role, your details will be submitted to arenaflex. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. Apply Job! Apply for this job