**Experienced Customer Support Specialist – Digital Identity Verification and Customer Experience**

At arenaflex, we're on a mission to revolutionize the digital identity world by making it a secure 'no-fake-zone', one verification at a time. As a Customer Support Specialist, you'll play a vital role in ensuring our customers have an exceptional experience with our cutting-edge products and services. If you're passionate about delivering top-notch support, have a knack for problem-solving, and enjoy working in a dynamic team environment, we'd love to hear from you! **About arenaflex** arenaflex is an AI company with expertise in computer vision, creating innovative products and tools that touch hundreds of millions of people every year. Our teams in various locations around the world process over 800M identity documents in more than 70 countries, making us a leader in the digital identity space. We're committed to making a positive impact on people's lives, and we're excited to have you join our journey! **Key Responsibilities** As a Customer Support Specialist, you'll be the first point of contact for our customers, providing essential feedback on product performance and customer needs. Your primary responsibilities will include: * Providing customer support by answering technical and non-technical inquiries in a timely and professional manner * Working closely with the Revenue and P&E department to resolve issues and bugs, ensuring seamless customer experiences * Allocating and coordinating incoming inquiries that don't fall within the scope of customer support to appropriate departments * Regularly participating in calls and meetings with customers to facilitate the usage of arenaflex products * Analyzing and reflecting on the customer support process to identify improvement opportunities * Monitoring and implementing best practices and trends to enhance the customer journey and user satisfaction rates * Creating and maintaining a comprehensive customer support knowledge base * Tracking public channels (GitHub, Stack Overflow, etc.) and answering or coordinating queries regarding arenaflex products * Independently generating license keys using internal tools, required to use arenaflex products * Providing passive phone support outside working hours and over weekends in coordination with the rest of the team **Qualifications and Skills** To succeed in this role, you'll need: * 2+ years of experience in customer support, preferably in the ICT industry * Familiarity with mobile and/or web application development at a basic level * A strong customer-centric approach and mindset, with a passion for delivering exceptional support experiences * Analytical thinking and problem-solving skills, with the ability to explore various solutions * Excellent communication and interpersonal skills, with the ability to work effectively in a team environment * Outstanding command of spoken and written English * Ability to work flexible hours and be available for stand-by shifts * Experience working in a web (JavaScript/TypeScript) environment, with knowledge of Docker platform and Postman * Familiarity with Salesforce Service Cloud and Jira or other proprietary issue-tracking products * Basic knowledge of programming concepts **Preferred Qualifications** While not required, having experience in the following areas will be a plus: * Working in a product-based company * Experience with tools such as Docker platform and Postman * Familiarity with Salesforce Service Cloud and Jira or other proprietary issue-tracking products * Knowledge of programming languages and concepts **What You'll Gain** By joining arenaflex, you'll have the opportunity to: * Contribute to the success of a cutting-edge company that's making a positive impact on people's lives * Work in a dynamic team environment with a culture that recognizes and rewards success * Develop your skills and expertise in customer support, with opportunities for growth and advancement * Enjoy a comprehensive benefits package, including equity participation, unlimited PTO, flexible work arrangements, and a generous individual budget for tech equipment * Be part of a company that values diversity, inclusion, and equal opportunities for all employees * Work on exciting projects that touch millions of people worldwide, with a focus on innovation and customer satisfaction **Work Environment and Culture** At arenaflex, we nurture a culture that's collaborative, innovative, and customer-centric. Our teams are passionate about delivering exceptional experiences, and we're committed to making a positive impact on people's lives. We believe in recognizing and rewarding success, and we're not afraid to try, fail, and learn from mistakes. If you're looking for a dynamic and challenging work environment that offers opportunities for growth and development, we'd love to have you join our team! **How to Apply** If you're excited about this opportunity and want to join our team, please submit your resume and a cover letter explaining why you're the perfect fit for this role. We're an equal opportunity employer committed to diversity and inclusion, and we welcome applications from talented individuals from all backgrounds. Don't let the requirements discourage you – we're excited to meet talented people who are passionate about delivering exceptional customer support experiences! **Disclaimer** arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. This policy applies to all employment practices within our organization, from hiring to the end of your business relationship with us. Accordingly, this job advertisement is equally applicable to all people, and arenaflex will make a hiring decision based solely on qualifications, merit, and business needs. We prohibit discrimination of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws, as well as our internal policies and culture. For detailed information on how we process personal data, please read our Privacy Policy or reach out to our Data Protection Officer at [email protected]. Apply for this job