Experienced Customer Support Specialist for Global Technology Leader – Delivering Exceptional Service via Phone and Email

Welcome to arenaflex: A Game-Changing Career Awaits Imagine being part of a global technology and services leader that empowers the brands of the future. At arenaflex, we help renowned brands, which you use every day, enhance their businesses with cutting-edge technology and integrated solutions across over 70 countries. Our commitment to excellence has earned us prestigious awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. We're now seeking a talented Customer Support Specialist to join our dynamic team and contribute to our mission of delivering exceptional customer experiences. About the Role: Customer Support Specialist As a Customer Support Specialist at arenaflex, you will play a vital role in providing top-notch customer service to our valued clients via phone and email. Your primary objective will be to ensure that every customer interaction is positive, informative, and solution-oriented. Your responsibilities will include: Delivering great customer service to customers through phone and email channels Providing accurate and up-to-date information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more Finding tailored solutions for each individual customer to ensure their journey runs smoothly and exceeds their expectations Requirements for Success To excel in this role, you must possess: Fluency in Danish and a good command of English A flexible and dynamic approach to work, with a strong ability to adapt to changing situations and priorities Excellent communication and interpersonal skills, with a customer-centric mindset A strong problem-solving ability, with a focus on finding solutions that meet or exceed customer expectations What We Offer At arenaflex, we're committed to providing our employees with a rewarding and supportive work environment. As a Customer Support Specialist, you can expect: A competitive bonus structure, with the potential to earn up to 150 Euros gross A flexible work schedule that allows you to balance your work and personal life The opportunity to work from the comfort of your own home, with the freedom to create your own workspace A supportive and fun team of coworkers who are passionate about delivering exceptional customer experiences Work Schedule and Location This is a full-time position, with working hours consisting of 8.5-hour shifts, Monday to Sunday, from 9 AM till 8 PM. You will be working from the comfort of your own home in Lithuania, with the flexibility to manage your schedule and workload effectively. Our Recruitment Process Our recruitment process is designed to be efficient, fair, and transparent. You can expect the following stages: A short phone interview to introduce ourselves and discuss the role in more detail An online test to assess your skills and abilities A final interview to discuss your application and answer any questions you may have A background check to ensure that we're making the best possible hiring decision Career Growth and Development At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you can expect: Ongoing training and coaching to help you develop your skills and knowledge Opportunities for career advancement and professional growth within the company A supportive and collaborative work environment that encourages innovation and creativity Company Culture and Values At arenaflex, we're proud of our company culture and values, which are built around: A customer-centric approach that puts the needs of our customers first A commitment to excellence and continuous improvement A supportive and inclusive work environment that values diversity and individuality A focus on innovation and creativity, with a willingness to take calculated risks and try new things Compensation, Perks, and Benefits As a Customer Support Specialist at arenaflex, you can expect a competitive compensation package, with a range of perks and benefits that include: A comprehensive health insurance package A generous pension scheme A range of employee discounts and perks Opportunities for professional development and career growth Conclusion If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for the Customer Support Specialist position at arenaflex. With our commitment to excellence, customer-centric approach, and supportive work environment, we're confident that you'll find a career that's both fulfilling and enjoyable. So why not take the first step and apply today? Apply for this job