Experienced Customer Support Specialist for Global Technology Leader – Delivering Exceptional Service via Phone and Email

Introduction to blithequark Imagine being part of a game-changing career that empowers you to make a real difference in the lives of customers worldwide. At blithequark, we're a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions in over 70 countries. Our commitment to excellence has earned us prestigious awards such as "World's Best Workplaces," Best Companies for Career Growth, and Best Company Culture, year after year. As a customer-centric organization, we're dedicated to providing exceptional service that exceeds our customers' expectations. About the Role As a Customer Support Specialist at blithequark, you will play a vital role in delivering great customer service to our valued customers via phone and email. Your primary objective will be to provide accurate information, find solutions, and ensure that each customer's journey runs smoothly. This is an exciting opportunity to join our dynamic team and make a meaningful impact on our customers' experiences. Key Responsibilities Bring great customer service to customers via phone and email, responding to inquiries and resolving issues in a timely and professional manner Provide accurate information about new bookings, rebookings, and cancellation options for air and rail travel, hotel bookings, and more Find solutions for each individual customer to ensure their journey runs smoothly, demonstrating empathy and a customer-centric approach Collaborate with internal teams to resolve customer complaints and concerns, ensuring that issues are addressed promptly and efficiently Utilize your knowledge of our products and services to make recommendations and upsell/cross-sell when appropriate, enhancing the customer experience and driving business growth Essential Qualifications To excel in this role, you must be fluent in Danish and have a good command of English. Additionally, we're looking for individuals who are flexible, dynamic, and passionate about delivering exceptional customer service. If you're a team player with a positive attitude and a willingness to learn, we'd love to hear from you. Preferred Qualifications Previous experience in customer support or a related field, with a proven track record of delivering exceptional service Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders Strong problem-solving skills, with the ability to think critically and outside the box Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously Familiarity with customer relationship management (CRM) software and other technology systems, with a willingness to learn and adapt to new tools and platforms Skills and Competencies To succeed as a Customer Support Specialist at blithequark, you'll need to possess a range of skills and competencies, including: Customer-centricity : A passion for delivering exceptional customer service, with a focus on meeting and exceeding customer expectations Communication skills : Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner Problem-solving skills : Strong analytical and problem-solving skills, with the ability to think critically and outside the box Adaptability : Ability to adapt to changing circumstances, priorities, and deadlines, with a flexible and resilient approach to work Teamwork : A collaborative mindset, with a willingness to work with internal teams to resolve customer complaints and concerns Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to a range of training and development opportunities, including: Comprehensive onboarding program, with training on our products, services, and systems Ongoing coaching and feedback, with regular performance reviews and goal-setting Opportunities for career advancement, with potential for promotion to senior roles or other areas of the business Access to online learning platforms, with a range of courses and resources to support your ongoing development Work Environment and Company Culture At blithequark, we're proud of our dynamic and supportive work environment, with a culture that's focused on collaboration, innovation, and customer satisfaction. As a remote worker, you'll be part of a global team that's connected by a shared passion for delivering exceptional service. Our company culture is built on values such as: Customer obsession : A relentless focus on delivering exceptional customer service, with a commitment to meeting and exceeding customer expectations Innovation : A culture of innovation, with a willingness to experiment, learn, and adapt to new technologies and approaches Collaboration : A collaborative mindset, with a focus on teamwork, communication, and mutual respect Integrity : A commitment to integrity, with a focus on transparency, honesty, and ethics in all our interactions Compensation, Perks, and Benefits As a Customer Support Specialist at blithequark, you'll be eligible for a range of compensation, perks, and benefits, including: Competitive salary, with opportunities for bonuses and incentives Flexible work schedule, with the ability to work from home and manage your own schedule Access to a range of benefits, including health insurance, retirement plans, and paid time off Opportunities for professional development, with training, coaching, and mentoring A dynamic and supportive work environment, with a culture that's focused on collaboration, innovation, and customer satisfaction Conclusion If you're a customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. As a Customer Support Specialist at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. Don't miss out on this exciting opportunity to join our dynamic team and be part of a game-changing career. Apply now to take the first step towards an exciting and rewarding career with blithequark! Apply for this job