**Experienced Customer Support Representative - Weekends Required at arenaflex**
**Join arenaflex, a pioneering technology company revolutionizing the sports betting and online gaming industry, as we continue to fuel the biggest winners.** At arenaflex, we're not just building a company – we're crafting a community of driven dreamers who share our passion for innovation and excellence. As a Customer Support Representative, you'll be at the forefront of delivering exceptional experiences to our users, ensuring their satisfaction and loyalty to our brand. If you're a sports enthusiast, a tech aficionado, or simply someone who thrives in a dynamic environment, we invite you to join our team and be part of something extraordinary. **About arenaflex** arenaflex is a technology company that's changing the game in sports betting and online gaming. We partner with professional sports leagues, media companies, and leading casino operators to provide cutting-edge technology and games to the biggest names in the industry. Our two main verticals, Sports Products and Casino Games, are pushing the boundaries of what's possible in the world of gaming. **Sports Products** Our Sports Products team is behind Boom Fantasy, a daily fantasy sports application that's making waves in the industry. With millions of dollars in winnings and a rapidly growing user base, Boom Fantasy is a testament to our commitment to innovation and user experience. We also develop world-class free-to-play games and technology for our partners, entertaining over 4 million sports fans worldwide. **Casino Games** Our Casino team is reimagining the gaming experience with a suite of eye-catching casino games for distribution to casino operators in the legal U.S. and international iGaming markets. Powered by cutting-edge technology, our innovative products are setting a new standard for the industry. **The Role** As a fully-remote Customer Support Representative, you'll be responsible for providing exceptional support to our users via email and live chat feature, Zendesk and Intercom. Your key responsibilities will include: * Live Customer Support for contest entrants, handling support requests, and escalating them to the appropriate parties * Monitoring for critical site issues and escalating to the proper channels to ensure a speedy resolution * Resolving bet and contest inquiries regarding sporting rules, account, and billing inquiries from users * Requests include verifying user identities during sign-up, gameplay questions, the status of withdrawals, and more **Qualifications** To succeed in this role, you'll need: * 2+ years of experience in a customer support or operations role, preferably in sports, tech, or a start-up environment * Knowledge of and enthusiasm for sports, sports gaming, and technology * Knowledge of online gaming fraud, payments, gaming tools, systems, and reports is highly preferred * Experience working with Customer Support tools like Zendesk and Intercom * Outstanding written communication skills * A collaborative, team-oriented mindset * Strong internet connection and reliability **Why Work at arenaflex?** * **Fully Remote**: Enjoy the flexibility of working from anywhere, at any time. * **Quarterly Contests and Giveaways**: Participate in exciting contests and giveaways featuring prizes and swag boxes. * **Home Office Reimbursement**: Receive a $300 reimbursement for your home office setup. * **Parental Support**: Enjoy paid leave, childcare, and adoption benefits. * **Health, Dental, Vision+**: Enjoy comprehensive health benefits. * **401K Match & FSA**: Take advantage of our 401K matching program and Flexible Spending Account. * **Inclusive Culture**: Join a culture that values trust, autonomy, and individuality. **What We Promise You** At arenaflex, we're committed to creating a culture that's transparent, fun, and engaging. We believe in: * **Trust vs. Micromanaging**: Each role has a high level of autonomy, allowing you to take ownership and make decisions. * **Inclusive Environment**: We welcome and support individuals from diverse backgrounds and perspectives. * **Learning and Development**: We encourage continuous learning and professional growth. **Ready to Join the arenaflex Team?** If you're a motivated and passionate individual who's eager to make a difference in the sports betting and online gaming industry, we invite you to apply for this exciting opportunity. Don't miss the chance to be part of a dynamic team that's shaping the future of gaming. Apply Now! Apply for this job