**Customer Service Representative – Remote USA at arenaflex**

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where you can grow your skills and career? If so, we want to hear from you! arenaflex is seeking a talented Customer Service Representative to join our remote team in the United States. As a key member of our customer experience team, you will be the face of arenaflex, providing top-notch support to our clients and their customers. **About arenaflex** arenaflex is a leading provider of customer experience solutions, helping some of the world's most iconic brands deliver exceptional experiences to their customers. With a rich history dating back to 1982, we've built a reputation for innovation, expertise, and a commitment to making customers happy. Our team of passionate professionals is dedicated to delivering humanity and technology to create unforgettable customer experiences. **Our Culture** At arenaflex, we believe that our employees are the key to our success. That's why we're committed to creating a culture that's inclusive, supportive, and empowering. We're proud to be a Great Place to Work certified company, and our employees have spoken – they love working with us! Our culture is built on a foundation of respect, empathy, and a passion for delivering exceptional customer experiences. **What You'll Be Doing** As a Customer Service Representative at arenaflex, you'll be the spark that brightens days and ignites careers. You'll be responsible for providing top-notch support to our clients and their customers, answering incoming communications, conducting research, and resolving issues with a smile. You'll be the difference between an average customer experience and an exceptional one. **A Typical Day** * Answer incoming communications from customers * Conduct research to provide answers for customers to resolve their issues * Collaborate with colleagues to provide seamless support * Continuously learn and improve your skills and knowledge to deliver exceptional customer experiences **What You Bring to the Role** * 6 months or more of customer service experience * High school diploma or equivalent * Strong product or service knowledge * Excellent communication and problem-solving skills * Computer savvy with a passion for technology * A caring and supportive nature that shines through in every interaction **The Equipment You'll Need** * Internet speed > 15 Mbps (hardwired direct connection to your home router is recommended) * A USB wired headset (Bluetooth headsets are not permitted) * A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in **What You Can Expect** * A supportive and inclusive culture that values your growth and development * A global team of curious lifelong learners guided by our company values * A base wage of $15 per hour plus performance bonus opportunities * A healthy benefits package that includes PTO, tuition reimbursement, health and wellness incentives * Opportunities for career growth and advancement * A dynamic and engaging work environment that's fun and rewarding **A Bit More About Your Role** We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we've got you covered. Our arenaflex community is here for you as one dynamic, global family. **Reporting Structure** You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. **About arenaflex** arenaflex is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that reflects the communities we serve. We aim to deliver amazing service and technology, but also humanity. We make it a point to ensure all our employees feel valued, belonging, and comfortable being their authentic selves at work. **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic, global team, we want to hear from you! Apply now and take the first step towards a rewarding career at arenaflex. Apply Job! **Note:** arenaflex is currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need. Apply for this job