Experienced Customer Support Representative - Live Chat and Automotive Sales Lead Generation Specialist

Introduction to arenaflex arenaflex, a leading innovator in the automotive industry, is seeking a highly skilled and enthusiastic Customer Support Representative to join our dynamic team. As a key member of our customer-facing team, you will engage in online conversations with customers, representing our automotive dealer clients in a favorable and professional manner. Your primary goal will be to convert conversations into valuable leads that help our clients drive revenue and achieve their business objectives. About Our Work Environment arenaflex boasts a relaxed yet professional and fun work environment that fosters creativity, collaboration, and growth. We are looking for positive and energetic individuals who understand the importance of delivering exceptional customer service and are comfortable working with technology. If you are a self-motivated and tech-savvy individual with a passion for providing outstanding customer experiences, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle a wide range of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns. Offer detailed information about our products and services, addressing customer needs and preferences in a personalized and professional manner. Narrow down on appointment information to schedule appointments, ensuring a seamless and efficient customer experience. Capture customer contact information for lead generation and client review, maintaining accurate records and databases. Summarize interactions based on customer needs for client review, providing valuable insights and feedback to inform business decisions. Develop and maintain a comprehensive knowledge base of our evolving products and services, staying up-to-date with industry trends and developments. Essential Qualifications To be successful in this role, you should possess: Previous experience in retail customer service or the automotive industry, although not necessary, is highly preferred. Basic internet and window-based computer skills, with the ability to navigate multiple software applications and systems. A strong ability to multitask, with gaming experience being helpful in this fast-paced environment. A positive and professional demeanor, with excellent written and verbal communication skills. The ability to adapt to change and thrive in a quick-paced work environment, prioritizing tasks and managing time effectively. Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a customer-facing role, with a proven track record of delivering exceptional customer service. Familiarity with the automotive industry, including products, services, and market trends. Advanced computer skills, including proficiency in Microsoft Office and other software applications. Strong analytical and problem-solving skills, with the ability to think critically and outside the box. Training and Development To ensure your success in this role, we offer a comprehensive 4-week training program, which takes place on Tuesdays to Saturdays between 10am-6:30pm CST. This intensive training will equip you with the knowledge, skills, and expertise required to excel as a Customer Support Representative, including product knowledge, customer service skills, and software applications. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees, offering a range of career advancement opportunities and learning benefits, including: Comprehensive training programs, designed to enhance your skills and knowledge. Opportunities for career advancement, including promotions and lateral moves. A dynamic and supportive work environment, with a focus on collaboration and teamwork. Access to industry events, conferences, and workshops, keeping you up-to-date with the latest trends and developments. Work Environment and Company Culture arenaflex is dedicated to creating a positive and inclusive work environment, fostering a culture of respect, empathy, and understanding. Our company culture is built on the following core values: A commitment to excellence, delivering exceptional customer experiences and driving business results. A focus on teamwork and collaboration, working together to achieve common goals. A passion for innovation, embracing new ideas and technologies to stay ahead of the curve. A dedication to employee well-being, promoting a healthy work-life balance and providing opportunities for growth and development. Compensation, Perks, and Benefits arenaflex offers a competitive compensation package, including: Medical, dental, vision, and life insurance, ensuring your health and well-being. Company contributions to your HSA, supporting your financial security. A 6% match on 401(k), helping you plan for your future. A work-life balance, with paid time off and flexible scheduling options. Access to our onsite dining facility, fitness center, and medical center, promoting your physical and mental health. Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation. Conclusion If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a dynamic and innovative company, we encourage you to apply for this exciting opportunity. As a Customer Support Representative at arenaflex, you will have the chance to make a real difference in the lives of our customers, while developing your skills and advancing your career. Join our team today and discover a workplace that is dedicated to your growth, well-being, and success. Apply for this job