**Experienced Customer Support Representative / Contact Center Agent – Remote Opportunity in Iowa**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Customer Support Representative / Contact Center Agent, you'll play a vital role in providing top-notch support to our clients, ensuring their needs are met with professionalism, care, and responsiveness. If you're passionate about delivering outstanding customer service, have excellent communication skills, and thrive in a dynamic, fast-paced environment, we want to hear from you! **Job Responsibilities:** As a Customer Support Representative / Contact Center Agent at arenaflex, you'll be responsible for: * **Telephone Support:** Providing professional, caring, and responsive telephone support to customers, ensuring their questions are answered completely, and commitments to perform research and follow-up are completed. You'll resolve open issues, log each contact, including information and resolution achieved, in the appropriate ticketing system. * **E-mail & Chat Support:** Answering and completing all assigned messages or contacts, ensuring customer questions and issues are addressed in the reply. You'll properly enter customer information and resolution in the appropriate ticketing system. * **Skill Improvement:** Continuously striving to improve cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem-solving ability, and excellent verbal and written communication skills. You'll attend all training classes and complete any exercises assigned. * **Communication:** Providing feedback on support issues, resolutions, or suggestions to your immediate supervisor or department manager. You'll communicate trends, issues, and appropriate solutions to supervisors and management. * **Support Coworkers:** Providing procedural advice and assistance to other representatives. * **Maintaining Relationships:** Ensuring positive working relationships with support clients. * **Adhering to Guidelines:** Providing all support functions within the guidelines of the contact center and client policies and procedures. * **Productivity Standards:** Maintaining departmental productivity standards while exhibiting accuracy in applicable ticketing system. **What can arenaflex offer you?** * **Opportunities for Growth:** Opportunities for professional growth, development, and advancement within the organization. * **Remote Working Model:** 100% remote working employment model, allowing you to work from the comfort of your own home. * **Comprehensive Training:** Comprehensive training on hardware and software applications for qualified applicants. * **Knowledge and Experience:** Knowledge and experience relating to basic computer applications. * **Competitive Compensation:** Competitive compensation and full benefits package for full-time employees. * **Comprehensive Benefits:** Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO. **Required Education:** * **High School or Equivalent:** High school or equivalent education is required. **Required Skills:** * **Excellent Interpersonal Skills:** Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors, and business contacts in a professional and courteous manner. * **Excellent Communication Skills:** Excellent written and oral communication skills, including strong listening skills. * **Intermediate to Advanced Computer Skills:** Intermediate to advanced computer skills with emphasis on Internet knowledge. * **Aptitude for Customer Care:** Aptitude for providing superior customer care. * **Dependability, Adaptability, and Flexibility:** Must exhibit dependability, adaptability, and flexibility. * **Basic Math Skills:** Basic math skills. * **Creative Thinking and Reasoning Ability:** Creative thinking and reasoning ability. **Preferred Skills:** * **Experience in Sales, Marketing, or Promotions:** Experience in sales, marketing, or promotions is preferred. **Work Environment and Company Culture:** At arenaflex, we value our employees and strive to create a positive, inclusive work environment. Our company culture is built on the principles of respect, empathy, and open communication. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for professional growth and advancement. **How to Apply:** If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and to submit your application. [Apply Now]( We look forward to hearing from you and exploring how you can contribute to our team's success! Apply for this job