**Experienced Customer Support Representative – Call Center Operations at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic environment? Do you have a strong desire to grow your career in a leading healthcare and retail organization? Look no further than blithequark, a renowned company that is committed to providing top-notch services to its customers. We are seeking an experienced Customer Support Representative to join our team in Illinois, USA. As a Customer Support Representative at blithequark, you will be the face of our organization, interacting with customers through various channels, including phone, email, and in-person visits. Your primary responsibility will be to provide timely and effective support to our customers, addressing their queries, resolving issues, and ensuring their overall satisfaction. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. **Job Details:** * **Hiring Organization:** blithequark * **Post Name:** Call Center Representative * **Qualifications:** Bachelor's Degree * **Industry:** Private * **Employment Type:** Full Time * **Work Hours:** 8 Hours * **Salary:** $26/Hour * **Locations:** Illinois, USA **System Summary:** As a Customer Support Representative at blithequark, you will be responsible for performing various tasks, including: * Processing new patient enrollment by entering information into our pharmacy information system * Handling patient medication requests within HIPAA guidelines and entering refill orders for processing * Investigating missing prescription data and deciphering clinical abbreviations (SIG codes) * Resolving all data entry-related exceptions * Handling correspondence with patients (inbound calls, visits, messages) and making outbound calls to prescribers and patients as necessary * Resolving external exceptions by researching, gathering data, making amendments, and resubmitting for processing as per individual account requirements * Making phone calls to guarantors and others to obtain information, obtain authorization, or otherwise resolve external exceptions * Providing support to pharmacists, both in-office and at other locations * Recognizing and escalating issues to senior-level staff as necessary **Fundamental Capabilities:** To be successful in this role, you will need to possess the following fundamental capabilities: * Essential level computer skills, including: + Starting and closing a computer + Using a mouse to point and click + Starting and closing programs + Switching between programs + Saving files + Printing documents + Accessing data online * Essential web browser skills, including: + Opening a browser + Typing URLs in the address bar + Using a search engine + Bookmarking a website + Navigating using back/forward/stop buttons + Completing online forms **Preferred Capabilities:** While not required, the following preferred capabilities will make you a strong candidate for this role: * Experience providing customer support to internal and external clients, including meeting quality standards for services and assessing customer satisfaction * Moderate to advanced level keyboarding skills (at least 35 WPM, typing by memory, designing documents) * Familiarity with Spanish and English **Work Environment and Company Culture:** As a Customer Support Representative at blithequark, you will be working in a fast-paced, dynamic environment that is committed to delivering exceptional customer experiences. Our company culture values teamwork, innovation, and continuous learning, and we offer a range of benefits and perks to support your career growth and well-being. **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Support Representative, you will have access to a range of training and development opportunities, including: * On-the-job training and coaching * Online courses and webinars * Mentorship programs * Career advancement opportunities **Compensation, Perks, and Benefits:** We offer a competitive salary of $26/Hour, as well as a range of benefits and perks, including: * Medical, dental, and vision insurance * 401(k) retirement plan * Paid time off and holidays * Employee assistance program * On-site fitness center and wellness programs If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join our team at blithequark and take the first step towards a fulfilling career in customer support. Apply Now! Apply for this job