**Experienced Customer Support Representative – Automotive Industry Expert**
Are you passionate about delivering exceptional customer experiences and staying at the forefront of innovative technology? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join the esteemed team at blithequark, a pioneer in the electric vehicle industry, as an Experienced Customer Support Representative. **About blithequark** blithequark is a trailblazing company that has revolutionized the automotive industry with its cutting-edge electric vehicles and commitment to sustainable energy. Our mission is to accelerate the world's transition to clean energy, and we're looking for talented individuals who share our passion for innovation and customer satisfaction. **Job Summary** As an Experienced Customer Support Representative, you will be the face of blithequark, providing exceptional support to our valued customers through various channels, including phone, email, and chat. You will be responsible for resolving customer inquiries, addressing concerns, and ensuring a seamless experience for our clients. If you're a customer-centric individual with a passion for automotive technology, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer support through various channels, including phone, email, and chat * Respond to customer inquiries and concerns in a timely and professional manner * Resolve customer issues and concerns, escalating complex cases to senior management as needed * Maintain accurate records of customer interactions and concerns in our Seller Management System * Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction * Stay up-to-date with the latest automotive technology and innovations, applying this knowledge to provide expert support to customers * Meet or exceed customer satisfaction targets, ensuring a high level of customer loyalty and retention **What You'll Bring** * Bachelor's degree in a relevant field, such as business, communications, or a related field * 2+ years of experience in customer support or a related field, preferably in the automotive industry * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders * Strong problem-solving and analytical skills, with the ability to resolve complex customer issues * Proficiency in Vendor Management System(s), Standpoint, and MS Office * Proactive approach to learning and staying up-to-date with the latest automotive technology and innovations * Valid driver's license required **Remuneration and Benefits** As a full-time employee of blithequark, you will be eligible for a comprehensive benefits package, including: * Competitive salary range: $35-45/hour * Aetna PPO and HSA plans, with 2 clinical plan options and $0 premium allowance * Family-building, fertility, adoption, and surrogacy benefits * Dental (including orthodontic coverage) and vision plans, with options and $0 premium allowance * Organization-paid (Health Savings Account) HSA contribution when signed up for the High Deductible Aetna clinical plan with HSA * Medical and Ward Care Flexible Spending Accounts (FSA) * LGBTQ+ care attendant services * 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits * Organization-paid Essential Life, AD&D, short-term and long-term disability insurance * Employee Assistance Program * Sick and Vacation (Flexible scheduling for compensation positions), and Paid Holidays * Back-up childcare and nurturing support resources * Voluntary benefits to include: basic disease, hospital reimbursement, accident insurance, theft and legal services, and pet insurance * Weight loss and Tobacco Cessation Programs * Tesla Children program * Suburbanite benefits * Employee discounts and benefits program **Anticipated Pay** Pay offered may vary based on individualized factors, including market area, work-related information, skills, and experience. The total compensation package for this position may also include other components dependent on the position advertised. Details of support in these benefit plans will be provided if a candidate receives a job offer. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer/Government contractor, committed to diversity in the workplace. All qualified candidates will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other element protected by applicable government, state, or local regulations. **Accommodations for Individuals with Disabilities** blithequark is dedicated to working with and providing reasonable accommodations to individuals with disabilities. Please let your selection representative know if you require any accommodations during the screening process. **Screen Reader Accessibility** For fast access to screen-reading technology compatible with this website, click here to download a free compatible screen reader (free step-by-step tutorial available here). **Data Protection** Protection is a top priority for blithequark. We incorporate it into our products and view it as a fundamental part of our business. To learn more about the data we collect and process as part of your application, please view our blithequark Data Protection Notice. **Apply Now!** Ready to join the blithequark team and make a difference in the automotive industry? Apply now for this exciting opportunity to become an Experienced Customer Support Representative! Apply for this job