Experienced Customer Support and Data Entry Specialist for Disney Parks Encounters and Items – Remote Job Opportunity with No Prior Experience Required

Introduction to Disney Parks Encounters and Items Disney Parks Encounters and Items is a pioneering entertainment and innovation leader that has been pushing the boundaries of what is possible since its inception. Founded on the principles of creativity, imagination, and a passion for delivering exceptional experiences, our company has become a household name, synonymous with quality, excellence, and magic. As a leader in the entertainment industry, we are committed to creating and delivering extraordinary experiences that leave a lasting impression on our visitors. Our team is dedicated to making a difference in the lives of our guests, and we are continually seeking innovative ways to improve and enhance these experiences. Job Overview We are seeking a highly motivated and enthusiastic individual to join our team as a Key Information Researcher. As a Key Information Researcher, you will play a critical role in guiding the creation, installation, and support of data analysis and the development of Artificial Intelligence (AI) and Machine Learning (ML) models for our attractions. You will work closely with internal partners to deliver elite visitor experiences with interactive and data-driven systems across Disney Encounters (DX). This remote position offers an exciting opportunity to be part of the Disney family from the comfort of your own home, with no prior experience necessary – just a passion for customer service and a love for all things Disney! Key Responsibilities Develop and maintain associations with colleagues, provide idea management, and demonstrate influence by driving activities to the end efficiently and effectively Engage with research and colleagues, assist with driving ML strategies, and identify areas where business problems can be solved creatively by applying ML Lead and collaborate with different specialists and data scientists to implement and successfully scale ML solutions to create supernatural experiences for our visitors and push the limits of functional objectives Drive innovation, proof of concepts, technology cash drives, and customer interactions that lead to growing top-tier AI platforms Manage functional support and maintenance of ML-related products and services delivered by the team Build standard techniques used in daily operations and work with specialty units to design, plan, and execute large-scale projects in the AI space Productionize ML algorithms in predictive analytics, classification, image recognition, NLP, anomaly detection, and more, and evaluate their performance on real-world data sets Collaborate with different teams to achieve goals in improving system performance and coordinate with existing software practices that generate effective code, including automated testing, continuous integration, code style consistency, and code reviews Essential Qualifications and Abilities To be successful in this role, you will need to possess the following essential qualifications and abilities: 2+ years of experience in Python and with predictive modeling experiences, such as TensorFlow, SparkMLib, PySpark, Light, MXNet, and more 2+ years of experience in cloud platforms like AWS and GCP Proficient in SDLC, QA cycles, and Article-Oriented Programming Design Patterns Experience with structured and unstructured data (i.e., images, video, text, audio, etc.) and SQL relational and non-relational databases 2+ years of experience with Wind stream or another data workflow management tool Experience with version control software, such as GitHub and GitLab, Model Operations, and CI/CD pipelines Experience in driving discovery processes with partners to identify business requirements and the expected outcome, strong communication skills, and determination to complete tasks Solid systems integration architecture skills, capable of transforming new tech into business solutions Preferred Qualifications While not essential, the following preferred qualifications will be highly regarded: Experience with Docker Experience with control systems Experience with Kubernetes Experience with cloud solutions in GCP or another cloud platform Experience with Atlassian Tools like Jira and Confluence Experience with Agile development methodologies Experience with automated testing, continuous integration, and continuous development Experience with data visualization and data monitoring tools (e.g., Splunk, Plotly, Tableau) Experience with sound analysis Experience with text analysis Education A Master's degree in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background is required. A Ph.D. in Data Science, Statistics, Computer Science, Computer Engineering, Software Engineering, or a similar technical background is preferred. Career Growth Opportunities and Learning Benefits At Disney Parks Encounters and Items, we are committed to providing our employees with opportunities for career growth and development. As a Key Information Researcher, you will have access to a range of training and development programs, including mentorship, coaching, and formal training. You will also have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional experiences and pushing the boundaries of what is possible. Work Environment and Company Culture Our company culture is built on a foundation of creativity, innovation, and a passion for delivering exceptional experiences. We believe in fostering a collaborative and inclusive work environment that encourages our employees to think outside the box, share their ideas, and work together to achieve common goals. As a remote employee, you will be part of a virtual team that is connected by a shared passion for Disney and a commitment to delivering exceptional experiences. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary, benefits, and perks that are designed to recognize and reward your contributions to our company. As a Disney employee, you will also have access to a range of exclusive discounts, including discounts on Disney merchandise, theme park tickets, and resort stays. Conclusion If you are a motivated and enthusiastic individual who is passionate about customer service, data analysis, and AI/ML, we encourage you to apply for this exciting opportunity to join our team as a Key Information Researcher. As a remote employee, you will have the flexibility to work from the comfort of your own home, with the opportunity to be part of a virtual team that is connected by a shared passion for Disney and a commitment to delivering exceptional experiences. Don't miss out on this opportunity to be part of the Disney family and apply today! Apply for this job